Contact Us

Got a question or need to speak to us about something? Choose from the list below so we can get you to the right team.

Ticket & Fare Info

Buy a Ticket

Payment and Ticket options

Read about our different ways to book and different ticket options.

Ticket Info

Ready to book?

Book now at greyhound.com or download our Android or iOS app.

Call us toll-free to book your ticket over the phone ($25 fee applies)

Open 7 days a week 24 hours a day

1-800-231-2222.

Español within the United States
1-800-531-5332

Call from outside the United States
214-849-8100

Change an Existing Ticket

How to exchange tickets

To make changes to your trip, visit Manage My Booking. You can instantly cancel/refund your ticket and use the remaining value towards your new ticket. See our cancellation policy.

More about ticket changes

Groups of 10 or More

Got a really big group? You can charter a whole bus

If there are lots of you traveling together, you can get door-to-door service when you charter a Greyhound bus.

Bus Charters

Need to get in touch?

Get in touch by phone or email so we can book your tickets (and you may even be eligible for a group discount).

Call us:
1-844-GRP-TRIP
(1-844-477-8747)

Open 5 days a week.
8 a.m. - 4 p.m. Central Time, Monday - Friday
Closed Sat, Sun and major holidays

> Email Us

Customer Care

Lost & Found or Damaged Items

Baggage

If you’ve lost something, we’ll do what we can to reunite you with your lost items. However, Greyhound expressly disclaims liability for any lost or damaged baggage.

Find out more about the baggage process and what to expect in terms of resolution:

Baggage Info

Submit a Lost Item Request

Refunds

You can cancel your ticket up to 15 minutes prior to departure and instantly get a refund in the form of a voucher which you can use on a future trip. Check our our cancellation policy here.

See Refunds Info

If you’ve experienced a delay from your original point of departure of more than 120 minutes, you can rebook to an alternate ride (for free) to the destination stipulated on your ticket or request a refund in the form of a voucher by using the “Manage My Booking” feature on our app or website. This voucher can be used towards future Greyhound/FlixBus travel anywhere in our growing, international bus/train network.

Kindly note, delays while your ride is enroute are often due to circumstances beyond bus operators' control (such as traffic congestion, accidents, road construction projects, detours, weather, etc.) and are not eligible for refunds as per our Terms & Conditions of Travel, as long as the contract for carriage was fulfilled (you were transported to your ticketed destination.). Contact us with the details of your trip and we’ll review your request.

Trip Delay Refund Request

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