Tips for Your Journey & FAQs

We offer free Wi-Fi on most of our buses and at our stations, so you can stay connected and share your journey in real-time. Capture those Instagram-worthy scenic shots — don’t forget to tag #GoGreyhound!

On time, early, or delayed, our bus tracker lets you know where your bus is with live updates and information allowing you to better plan your trip. Track My Bus is simple and easy to use and it's ideal for anyone picking up a friend or family member at the terminal to track a bus and plan ahead. 

Find your bus by schedule number, departure city or arrival city and get live status updates showing your bus' progress. The status update will indicate if your bus is on time, early or delayed and give an approximate arrival time. 

No more guessing or wondering, now you can use your time wisely and plan ahead. Go to https://www.greyhound.com/track to track your bus now.

Follow us on the ‘Gram! Visiting our Instagram page means swiping through some amazing travel inspiration and fun adventures to add to your to-do list. Our IGTv and highlights will guide you to all the scenic spots and must-try food joints for current or future destinations. In addition to being a travel guide, we also offer some inspiring employee stories and celebrity collaborations and events.

On most of our buses, there's a power outlet at nearly every seat. So if you want to watch the entire movie library on your laptop or tablet – go right ahead, you'll never run out of juice! And you'll get off the bus with a fully charged phone, no matter how much tweeting and instagramming you do during your trip.

What's chilly for you, might be too hot for another passenger. We try our best to find a happy medium temperature, but a blanket will give you your very own temperature control tool. Or just layer up with a cozy zip-up.

If your Greyhound bus is taking you through parts of the United States, Canada or Mexico, you're going to see some amazing scenery. So why not bring a map or guidebook to tell you more about the towns, cities and landscape you’re traveling through?

Some people can sleep through a hurricane; other people need a bit more quiet. If you’re a light sleeper, you’ll find it helpful to bring an eyemask and a pair of earplugs.

Reading a book that you just can’t put down? Don’t worry. Although we dim the lights on late-night and overnight journeys, every seat has an overhead spotlight. (Also great if you need to find that midnight snack you've brought in your carry-on baggage.)

We don’t sell food or drink on our buses, so it’s a good idea to stock up on food and drinks before boarding (not alcoholic drinks though, they're not allowed). But if you forget, the bus does stop frequently (check your itinerary to see how often), and some stops will have places to buy food.

Our Greyhound stations and the stores inside them accept credit or debit cards. But, your bus might take a rest stop along the route where there are shops or food stalls that only accept cash. So make sure you bring some real money, and not just plastic.

If you’re a keen photographer or Instagrammer, take advantage of the opportunity for some scenic photos. You now have the option of purchasing your preferred seat so you can get the best window views. Be sure to choose a reserved seat when you book.

Getting started with an account is quick and easy. You can register on our website or app to create a new account.

Creating a new account on our website

1. Visit our homepage and click "Register / Sign In" in the top right corner.
2. Enter your email address to register.
3. Check your inbox for a verification code and enter it to complete your account setup.

Creating a new account in the Greyhound app

1. Open the Greyhound app and go to the "Tickets" section.
2. Tap "Sign In or Register".
3. Enter your email address to register.
4. Check your inbox for a verification code and enter it to complete your account setup.

If you do not receive a verification code, please check that your email address was entered correctly. If your email address is correct, click on "Resend" at the bottom of the page.

Please make sure to also check your "Spam" or "Junk" email folder.

If the issue persists, please contact our Customer Service team for support.

You can access your account by clicking the "Tickets" button at the bottom of the Greyhound app, or the icon in the top right corner of our website homepage.

In the "My Account" section, you can manage your trips and check the departure time and location for all your upcoming trips, all in one place.

Here's everything you need to know about managing your personal information. Please note that some changes may require assistance from our Customer Service team.

I want to change my personal data

You can update your personal details via the "My Profile" section of your account.
If you need to update your email address that you used for registration, please contact our Customer Service team for support.

I want to delete my account

You can request to delete your account in the Greyhound app:

1. Navigate to "More"
2. Click on "Settings"
3. Tap "Delete Your Account" and confirm.

A notification will appear showing that your account deletion request was submitted.

If you don't have the app or if you need support with deleting your account, please contact our Customer Service team.

If you've entered an incorrect verification code multiple times, your account will be temporarily blocked for security reasons.

Please wait 15 minutes and then try signing in again – your access will be restored automatically.

It's easy, we have a bus stop finder tool that will help you find the address, directions, hours of operation and contact details. Find my bus stop.

Be ready to board your bus 15 minutes prior to departure.

Have a look at our baggage guidelines before packing. Make sure what you bring fits within our weight and size limits, and you don't bring any prohibited items. See baggage info.

Yes, if something comes up and you need to change your ticket, go to Manage My Booking for more details.

There are 3 sections on your ticket that will assist you when boarding the bus.

1. Booking Number: This can also be found in your confirmation email.
    
2. QR Code: Will be scanned by the driver when boarding the bus.
    
3. Seat Number: The passenger's selected or assigned seat number will show in this section.

No problem. When you get to the station, see one of our agents at the ticket counter, or use the self-serve kiosk if the station has one. You can also show a valid ID to the driver and be allowed to board the bus if you do not have your ticket. 

If you purchased the ticket under your name you can go directly to the bus and board by showing your photo ID or click "Print Ticket" from your ticket confirmation page and show that to the Greyhound driver. If you are traveling on another carrier, you must have a printed ticket. 

• Be sure you have your contact details inside and outside of the bag.  When you’re called to board, simply stow your bag under the bus when you board.
• It’s up to you to collect your baggage when you get off the bus.
• If you’re transferring from one bus to another, you need to collect your bags from the first bus and bring them to the next.

• If you still have the confirmation email, you can simply show that to the driver.

• You can also go to Manage My Booking, choose Resend my booking confirmation, and add the email you originally used

Click here and enter the email address used for your booking to resend your booking confirmation.

Boarding begins 15 minutes before departure time.

Yes, all of our buses are equipped with seat belts. For your safety, we encourage all customers to wear a seat belt and all California passengers must wear a seat belt at all times while sitting in their seat.

There are loads of features on Greyhound buses to help you get the most from your journey. Read more about them here.

The length of the stop depends on whether the bus needs to be serviced too, which could take a little longer. But don't worry, you will always have time to stretch your legs, use the restroom, take a smoke break or grab a snack.

We offer free Wi-Fi onboard so you can stay connected on the go—catch up on the news, get some work done, scroll through your social feed, or play games. Just connect from your laptop, tablet, or phone and you’re good to go! Click here for easy access instructions.

You may retrieve your bags from the storage compartment under the bus. 

It's easy, we have a bus stop finder tool that will help you find the address of the station where you've arrived and you can get directions from there to anywhere you need to go. Find my bus stop.

They certainly can. They can track your bus in real time, and also find the address and directions for the stop where you're arriving. You can find bus station details and directions here:

Track My Bus

Find my bus stop