Support in case of unwelcome conduct

Unwelcome conduct means conduct that an individual does not incite or solicit, and that the individual considers as undesirable or offensive. Greyhound cares about your safety – we think that personal space must be respected at all times, and we have zero-tolerance for forms of misconduct or violence. 

In the unfortunate event of you witnessing or being a victim of misconduct on board, know that we are here to support you. Consider that you have the right to request to park the bus on the next stop and contact the police. Greyhound will collaborate with the authorities in case of an investigation. Check the information below to know how to act if you are either a victim or a witness:

If it’s happening right now

If you’re a victim, inform your driver (if safe to do so), any station employee or contact Greyhound Customer Service to report the situation – we are here to help you and we want to do it as fast as we can. For immediate support, do it via chat or call. You can see our contacts below. If possible, we recommend changing your seat. 

If you are witnessing any inappropriate behavior, and if you feel safe, you might consider asking if the person that you are concerned about needs help. If they do, don’t handle it by yourself – inform our staff or contact Greyhound Customer Service to report the situation. For immediate support, do it via chat or call.

If it happened in a past ride

If you have been a victim or a witness of misconduct while travelling earlier, we are assuring you of our deepest sympathy. Reporting the case can lead to preventing the preparator to continue their behavior and ultimately to a safer network. If you feel you can share, please send or tell us the details about what happened. You can contact us via chat or call. 

We take this issue very seriously and are committed to fight against it.

Emergency and Greyhound contacts

Emergency contacts:  USA, Canada & Mexico – Dial 911. If the ride is underway, please inform the dispatcher of your approximate location (highway, direction of travel, mile marker and/or landmarks.) 

Greyhound contacts: You can get in touch with us by selecting the blue button “Chat with an Expert” available on the bottom right of your screen, or you can also contact us via phone at +1 (800) 231-2222 (Please have your booking number handy for the fastest service.). Subject to availability and service hours. English support is available 24/7.

Still need help?

Fill in the form and we will get in touch as soon as possible.