Ticket Exchanges and Refunds

Need to cancel your trip or travel another day? Here's how to change your tickets if you change your plans.

Exchanges

Plans changed? No problem. You can easily change your ticket up to 15 minutes before the departure time. 

How to exchange your ticket 

Log in to Manage My Booking with your booking number (found on your email confirmation) and the email address you used to purchase your ticket. Then, just make your changes. 

If the new ticket is more than your current ticket, you’ll need to pay the difference. If the new ticket is cheaper, you will receive a voucher for the difference. You will receive a new booking confirmation. Depending on when you make the change, a fee may apply. 

Other things you need to know  

Extras: Note that any extras you previously purchased such as seat reservations or extra baggage will not be automatically transferred to the new trip. The price of these will be applied as a credit to the new ticket and refunded as a voucher when applicable. 

Refunds

You can cancel your ticket up to 15 minutes prior to departure. We’ll refund the ticket minus any applicable fees in the form of a voucher which you can use on a future trip.   

How to cancel your ticket 

Log in to Manage My Booking with your booking number (found on your email confirmation) and the email address you used to purchase your ticket. Complete the cancelation. 

You will receive your voucher via email. 

Refunds due to delayed service

We’re sorry if you didn’t reach your destination on time. We send trip delay updates via text (provided a mobile number was entered when booking) as soon as we know about the delay.  

If your bus was delayed by 120 minutes or more on departure, you can request a refund for the price of the ticket. Contact us and fill out the request. Our agents will review your case and get back to you as soon as possible. 

Purchased a Flexible Fare ticket prior to February 22, 2023? 

Customers who purchased a Flexible Fare ticket prior to those fares being discontinued may still request a refund. 

Submit a refund request to our customer service team, provide the details of the Flexible Fare ticket and they will handle the refund.