Ticket, Fare & Travel Info
Tickets and fares
Find out about our different fares, payment options and discounts.
Travel information
See what baggage you can bring, track your bus and get some tips on traveling with Greyhound.
Need to talk to us?
Call from U.S. toll-free
1-800-231-2222
Open 24/7
Call from outside the U.S.
214-849-8100
Open 24/7
Prefer to type, not talk?
Español (within U.S.)
1-800-531-5332
Open 24/7
TTY/TDD
1-800-345-3109
Open 24/7
Got 10 or more? Exciting!
Get in touch by phone or email so we can book your tickets (and you may even be eligible for a group discount).
Call us:
1-844-GRP-TRIP
(1-844-477-8747)
Open 6 days a week.
8 a.m. - 7 p.m. Central Time, Monday - Friday
8 a.m. - 4 p.m. Central Time, Saturday
Got a really big group? You can charter a whole bus
If there are lots of you traveling together, you can get door-to-door service when you charter a Greyhound bus.
Before you get in contact, check if you're eligible
Have a look at our rules to see if you can apply to get your ticket refunded.
How to get a refund
Send your original tickets and a written letter describing why you need a refund to the address below. Please include your address and contact details in the letter.
Greyhound Lines, Inc.
P.O. Box 660691, MS 470
Dallas, TX 75266-0691
If you have a question about refunds, use our online form to get in touch:
Still have a question?
Call us:
214-849-8966
5 a.m. - 11 p.m. Central Time, every day
Write to us:
Greyhound Lines, Inc
P.O. Box 660691, MS 470
Dallas, TX 75266-0691
What you can change
You can swap your ticket for a new date and time, but you won't be able to change where you're traveling from or to. Before you contact us, check the rules on ticket exchanges:
How to exchange tickets
You can exchange your ticket at any Greyhound station, before the travel departure date on your ticket.