Ticket, Fare & Travel Info
Tickets and fares
Find out about our different fares, payment options and discounts.
Travel information
See what baggage you can bring, track your bus and get some tips on traveling with Greyhound.
Need to talk to us?
Call from U.S. toll-free
1-800-231-2222
Open 24/7
Call from outside the U.S.
214-849-8100
Open 24/7
Prefer to type, not talk?
Español (within U.S.)
1-800-531-5332
Open 24/7
TTY/TDD
1-800-345-3109
Open 24/7
Got 10 or more? Exciting!
Get in touch by phone or email so we can book your tickets (and you may even be eligible for a group discount).
Call us:
1-844-GRP-TRIP
(1-844-477-8747)
Open 6 days a week.
8 a.m. - 7 p.m. Central Time, Monday - Friday
8 a.m. - 4 p.m. Central Time, Saturday
Got a really big group? You can charter a whole bus
If there are lots of you traveling together, you can get door-to-door service when you charter a Greyhound bus.
Before you get in contact, check if you're eligible
Have a look at our rules to see if you can apply to get your ticket refunded.
How to get a refund
Send your original tickets and a written letter describing why you need a refund to the address below. Please include your address and contact details in the letter.
Greyhound Lines, Inc.
P.O. Box 660691, MS 470
Dallas, TX 75266-0691
If you have a question about refunds, use our online form to get in touch:
Still have a question?
Call us:
214-849-8966
5 a.m. - 11 p.m. Central Time, every day
Write to us:
Greyhound Lines, Inc
P.O. Box 660691, MS 470
Dallas, TX 75266-0691
What you can change
You can swap your ticket for a new date and time, but you won't be able to change where you're traveling from or to. Before you contact us, check the rules on ticket exchanges:
How to exchange tickets
You can exchange your ticket at any Greyhound station, before the travel departure date on your ticket.
Baggage
Lost or Damaged Baggage
Find out more about the baggage process and what to expect in terms of resolution:
Baggage gone missing?
Contact us for lost baggage, online or at any greyhound station.
Track existing claim
Use our baggage locator service to check progress on your lost or damaged bag.
Still have a question?
Call us:
214-849-6246
5 a.m. - 11 p.m. Central Time, every day
Write to us:
Greyhound Lines, Inc
P.O. Box 660691, MS 470
Dallas, TX 75266-0691
Am I eligible for compensation?
If your baggage is damaged, find out if you’re entitled to compensation before you get in contact.
How to claim
You can raise an issue or make a claim for mishandled or damaged baggage using our online form. You'll need to do this within 7 days of receiving your bag.
Still have a question?
Call us:
214-849-6246
5 a.m. - 11 p.m. Central Time, every day
Write to us:
Greyhound Lines, Inc
P.O. Box 660691, MS 470
Dallas, TX 75266-0691
Lost something on your trip?
If you’ve lost something on the bus or at the station, please call the station where you got on or off the bus.
Feedback
Prefer to talk to us?
Call us:
214-849-8966
5 a.m. - 11 p.m. Central Time, every day
Write to us:
Greyhound Lines, Inc
P.O. Box 660691, MS 470
Dallas, TX 75266-0691
Tell us if your driver isn't driving safely
Please call us if you feel your driver isn't or wasn't driving safely. Have your bus route information and reservation number handy (it will help us track the specific bus and driver). Safety is really important to us, so thanks in advance for letting us know.
Call us:
1-800-SAFE-BUS
(1-800-7233-287)
Open 24/7
Disabilities
Need some assistance?
You'll find info for your journey and answers to most common questions right here on our website. Have a look at our dedicated page:
Bringing a wheelchair
We have a lot of info right here on the website about traveling with a wheelchair or mobility scooter. Have a look before you call.
Still have a question?
Call us:
1-800-752-4841
Open 24/7
Need to call by text phone?
For TTY or TDD call: 1-800-345-3109
Open 24/7
Road Rewards
Road Rewards inquiries
You can learn all about Road Rewards benefits and how the program works. You can even sign up and get your first reward today.
Problems with your account?
If you're experiencing a problem with your Road Rewards account, you might find the answer in our FAQs.
Still have a question?
Call the Road Rewards team:
877-943-3530
Open 24/7
If you prefer digital contact:
Add your Road Rewards points before you travel
If you booked a ticket and forgot to add your Road Rewards membership number, don't worry - you can still claim your points as long as you call or email us before you travel.
Call us:
877-943-3530
Open 24/7
Website & App Support
Problems with our website or app?
If you’re experiencing a problem on the Greyhound website or using our app, just call or email us and we'll be happy to help.
Call us:
1-800-268-9000
Open 24/7
Other Greyhound contacts
Got a media inquiry?
Head over to our dedicated Media page if you’re running a news story on Greyhound or you want to use a Greyhound bus in a film or television production. If you're a reporter wanting to film at one of our stations, remember to fill in the media protocol form.
Need to speak to someone?
News media inquiries
214-849-7846 or 214-849-6826
TV/Film inquiries (Engine Shop)
310-499-0660
Marketing, advertising & sponsorships
214-849-6275
Charter a Greyhound bus. We're at your service.
If there's a bus-load of you traveling together, you can charter a Greyhound bus just for your group. See our Charters page for all the details.
Get a quote for a charter
Use our online form to give us a few details about your needs and we'll get in touch with an answer:
Need to contact us?
Call our Charters team:
1-800-454-2487
8 a.m. - 5 p.m. Central Time, Monday - Friday
Or email us your bus rental inquiry:
Send a package through Greyhound
You can send a package or ship excess baggage through Greyhound Package Express.
For quotes or questions
Use our online form to tell us a few details about your needs and we'll get in touch with an answer.
Need to talk to us?
Call us:
1-800-739-5020
7 a.m. - 7 p.m. Central Time, Monday - Friday
Travel for business by Greyhound
Are you a business interested in setting up a travel account with Greyhound? Our commercial team can help you arrange everything.
Call our Commercial team:
6.30 a.m. - 8 p.m. Central Time, Monday - Friday
8 a.m. - 6 p.m. Central Time, Saturday
8 a.m. - 5 p.m. Central Time, Sunday
U.S. Office
8 a.m. - 5 p.m. Central Time, every day
Greyhound Lines, Inc
P.O. Box 660362
Dallas, TX 75266
Mexico Office
8 a.m. - 5 p.m. Central Time, every day
Greyhound Mexico
Juan Aldama Sur 924
Col. Centro, Monterrey N.L. Mexico