Lost or Damaged Baggage

Contact us for lost baggage, online or at any greyhound station. If your baggage is damaged, find out if you’re entitled to compensation before you get in contact. 

Find out more about the baggage process and what to expect in terms of resolution:

Baggage Info

Check if you're eligible for a refund

Have a look at our rules to see if you can apply to get your ticket refunded.

See refunds info

How to get a refund

Send your original tickets and a written letter describing why you need a refund to the address below. Please include your address and contact details in the letter.

Greyhound Lines, Inc.
P.O. Box 660691, MS 470
Dallas, TX 75266-0691

If you have a question about refunds, use our online form to get in touch:

Ask a question

Lost something on the bus?

If you’ve lost something on the bus or at the station, submit a lost item claim form.

Submit a Lost Item Claim

Need some assistance?

You'll find info for your journey and answers to most common questions right here on our website. Have a look at our dedicated page:

Customers with disabilities

Bringing a wheelchair

We have a lot of info right here on the website about traveling with a wheelchair or mobility scooter. Have a look before you call.

Wheelchairs & mobility scooters

Still have a question?

Call us:
1-800-752-48411 8 0 0 7 5 2 4 8 4 1
Open 24/7

Need to call by text phone?

For TTY or TDD call: 1-800-345-31091 8 0 0 3 4 5 3 1 0 9
Open 24/7

Road Rewards inquiries

You can learn all about Road Rewards benefits and how the program works. You can even sign up and get your first reward today.

Road Rewards info

Problems with your account?

If you're experiencing a problem with your Road Rewards account, you might find the answer in our FAQs.

Road Rewards FAQS

Still have a question?

Email us

Add your Road Rewards points before you travel

If you booked a ticket and forgot to add your Road Rewards membership number, don't worry - you can still claim your points as long as you call or email us before you travel.

Email us

Got a media inquiry?

Head over to our dedicated Media page if you’re running a news story on Greyhound or you want to use a Greyhound bus in a film or television production. If you're a reporter wanting to film at one of our stations, remember to fill in the media protocol form.

Media inquiries

Need to speak to someone?

News media inquiries
214-849-68262 1 4 4 9 6 8 2 6

TV/Film inquiries (Engine Shop)
310-499-06603 1 0 4 9 9 0 6 6 0

Marketing, advertising & sponsorships
214-849-62752 1 4 8 4 9 6 2 7 5

Send a package through Greyhound

You can send a package or ship excess baggage through Greyhound Package Express.

Greyhound Package Express

For quotes or questions

Use our online form to tell us a few details about your needs and we'll get in touch with an answer.

Online contact form

Travel for business by Greyhound

Are you a business interested in setting up a travel account with Greyhound? Our commercial team can help you arrange everything.

U.S. Office

Greyhound Lines, Inc
P.O. Box 660362
Dallas, TX 75266

Mexico Office

Greyhound Mexico
Juan Aldama Sur 924
Col. Centro, Monterrey N.L. Mexico

Give us feedback

Email us

Write to us:

Greyhound Lines, Inc
P.O. Box 660691, MS 470
Dallas, TX 75266-0691

Tell us if your driver isn't driving safely

Please call us if you feel your driver isn't or wasn't driving safely. Have your bus route information and reservation number handy (it will help us track the specific bus and driver). Safety is really important to us, so thanks in advance for letting us know.

Call us:
1-800-SAFE-BUS1 8 0 0-SAFE-BUS
(1-800-7233-287)1 8 0 0 7 2 3 3 2 8 7

Open 24/7