Contact us

Got a question or need to speak to us about something? Choose from the list below so we can get you to the right team.

Ticket, Fare & Travel Info

General inquiries

Tickets and fares

Find out about our different fares, payment options and discounts.

Ticket Info

Travel information

See what baggage you can bring, track your bus and get some tips on traveling with Greyhound.

Travel Info

Need to talk to us?

Call from U.S. toll-free
1-800-231-2222
Open 24/7

Call from outside the U.S.
214-849-8100
Open 24/7

Prefer to type, not talk?

Email us

Español (within U.S.)
1-800-531-5332
Open 24/7

TTY/TDD
1-800-345-3109
Open 24/7

Groups of 10 or more

Got 10 or more? Exciting!

Get in touch by phone or email so we can book your tickets (and you may even be eligible for a group discount).

Call us:
1-844-GRP-TRIP
(1-844-477-8747)

Open 6 days a week.
8 a.m. - 7 p.m. Central Time, Monday - Friday
8 a.m. - 4 p.m. Central Time, Saturday

Email us

Got a really big group? You can charter a whole bus

If there are lots of you traveling together, you can get door-to-door service when you charter a Greyhound bus.

Bus charters

Refunds

Before you get in contact, check if you're eligible

Have a look at our rules to see if you can apply to get your ticket refunded.

See refunds info

How to get a refund

Send your original tickets and a written letter describing why you need a refund to the address below. Please include your address and contact details in the letter.

Greyhound Lines, Inc.
P.O. Box 660691, MS 470
Dallas, TX 75266-0691

If you have a question about refunds, use our online form to get in touch:

Ask a question

Still have a question?

Call us:
214-849-8966

5 a.m. - 11 p.m. Central Time, every day

Write to us:
Greyhound Lines, Inc
P.O. Box 660691, MS 470
Dallas, TX 75266-0691

Exchanges

What you can change

You can swap your ticket for a new date and time, but you won't be able to change where you're traveling from or to. Before you contact us, check the rules on ticket exchanges:

Ticket exchanges

How to exchange tickets

You can exchange your ticket at any Greyhound station, before the travel departure date on your ticket.

Find a station

Baggage

Lost Baggage

Lost or Damaged Baggage

Find out more about the baggage process and what to expect in terms of resolution:

Baggage Info

Baggage gone missing?

Baggage Locator Service

Track existing claim

Use our baggage locator service to check progress on your lost or damaged bag.

Track Your Claim

Still have a question?

Call us:
214-849-6246
5 a.m. - 11 p.m. Central Time, every day

Write to us:
Greyhound Lines, Inc
P.O. Box 660691, MS 470
Dallas, TX 75266-0691

Damaged Baggage

Am I eligible for compensation?

If your baggage is damaged, find out if you’re entitled to compensation before you get in contact.

Damaged baggage info

How to claim

You can raise an issue or make a claim for mishandled or damaged baggage using our online form. You'll need to do this within 7 days of receiving your bag.

Baggage handling form

Still have a question?

Call us:
214-849-6246
5 a.m. - 11 p.m. Central Time, every day

Write to us:
Greyhound Lines, Inc
P.O. Box 660691, MS 470
Dallas, TX 75266-0691

Lost & Found Items

Lost something on your trip?

If you’ve lost something on the bus or at the station, please call the station where you got on or off the bus.

Find a station

Feedback

Give us feedback

Prefer to talk to us?

Call us:
214-849-8966
5 a.m. - 11 p.m. Central Time, every day

Write to us:

Greyhound Lines, Inc
P.O. Box 660691, MS 470
Dallas, TX 75266-0691

Report unsafe driving

Tell us if your driver isn't driving safely

Please call us if you feel your driver isn't or wasn't driving safely. Have your bus route information and reservation number handy (it will help us track the specific bus and driver). Safety is really important to us, so thanks in advance for letting us know.

Call us:
1-800-SAFE-BUS
(1-800-7233-287)

Open 24/7

Disabilities

Assistance for customers with Disabilities

Need some assistance?

You'll find info for your journey and answers to most common questions right here on our website. Have a look at our dedicated page:

Customers with disabilities

Bringing a wheelchair

We have a lot of info right here on the website about traveling with a wheelchair or mobility scooter. Have a look before you call.

Wheelchairs & mobility scooters

Still have a question?

Call us:
1-800-752-4841
Open 24/7

TTY & TTD Contact

Need to call by text phone?

For TTY or TDD call: 1-800-345-3109
Open 24/7

Road Rewards

Road Rewards general inquiries

Road Rewards inquiries

You can learn all about Road Rewards benefits and how the program works. You can even sign up and get your first reward today.

Road Rewards info

Problems with your account?

If you're experiencing a problem with your Road Rewards account, you might find the answer in our FAQs.

Road Rewards FAQS

Still have a question?

Call the Road Rewards team:
877-943-3530

Open 24/7

If you prefer digital contact:

Email us

Claim missing points

Add your Road Rewards points before you travel

If you booked a ticket and forgot to add your Road Rewards membership number, don't worry - you can still claim your points as long as you call or email us before you travel.

Call us:
877-943-3530

Open 24/7

Email us

Website & App Support

Help using our website or app

Problems with our website or app?

If you’re experiencing a problem on the Greyhound website or using our app, just call or email us and we'll be happy to help.

Call us:
1-800-268-9000

Open 24/7

Email Us

Other Greyhound contacts

Media

Got a media inquiry?

Head over to our dedicated Media page if you’re running a news story on Greyhound or you want to use a Greyhound bus in a film or television production. If you're a reporter wanting to film at one of our stations, remember to fill in the media protocol form.

Media inquiries