Contact us

Got a question or need to speak to us about something? Choose from the list below so we can get you to the right team.

Ticket & Fare Info

Buy a Ticket

Tickets and fares

Find out about our different fares, payment options and discounts.

Ticket Info

Travel information

See what baggage you can bring, track your bus and get some tips on traveling with Greyhound.

Travel Info

Ready to book?

Call us toll-free to book your ticket over the phone ($18 fee applies)

Open 7 days a week 7 a.m. to 11 p.m. CT

Español (within U.S.)
1-800-531-5332

Call from outside the U.S. 
214-849-8100

Change an Existing Ticket

How to exchange tickets

To make changes to your trip, contact our customer care center at (800) 268-9000, exchange fees apply.

Open 7 days a week 7 a.m. to 11 p.m.CT

Groups of 10 or More

Got a really big group? You can charter a whole bus

If there are lots of you traveling together, you can get door-to-door service when you charter a Greyhound bus.

Bus charters info

Get a quote for a charter

Use our online form to give us a few details about your needs and we'll get in touch with an answer.

Online contact form

Need to get in touch?

Get in touch by phone or email so we can book your tickets (and you may even be eligible for a group discount).

Call us:
1-844-GRP-TRIP1 8 4 4-GRP-TRIP 
(1-844-477-8747)1 8 4 4 4 7 7 8 7 4 7

Open 6 days a week.
8 a.m. - 7 p.m. Central Time, Monday - Friday
8 a.m. - 4 p.m. Central Time, Saturday

Email us

Customer Care

Lost & Found or Damaged Items

Baggage

Contact us for lost baggage, online or at any greyhound station. If your baggage is damaged, find out if you’re entitled to compensation before you get in contact. 

Find out more about the baggage process and what to expect in terms of resolution:

Baggage Info

Lost something else?

If you’ve lost something on the bus or at the station, submit a lost item claim form.

Submit a Lost Item Claim

Refunds

Check if you're eligible for a refund

Have a look at our rules to see if you can apply to get your ticket refunded.

See refunds info

How to get a refund

Once you've confirmed that you qualify for a refund, use our online for to submit a refund request.

Request a Refund

Feedback

Give us feedback

Submit Feedback

Write to us:

Greyhound Lines, Inc
P.O. Box 660691, MS 470
Dallas, TX 75266-0691

Tell us if your driver isn't driving safely

Please call us if you feel your driver isn't or wasn't driving safely. Have your bus route information and reservation number handy (it will help us track the specific bus and driver). Safety is really important to us, so thanks in advance for letting us know.

Call us:
1 8 0 0 SAFE BUS
1 8 0 0 7 2 3 3 2 8 7

Open 7 days a week 7 a.m to 11 p.m. CT

Disabilities

Assistance for Customers with Disabilities

Need some assistance?

You'll find info for your journey and answers to most common questions right here on our website. Have a look at our dedicated page:

Customers with disabilities

Bringing a wheelchair

We have a lot of info right here on the website about traveling with a wheelchair or mobility scooter. Have a look before you call.

Wheelchairs & mobility scooters

Still have a question?

Call us:
1 8 0 0 7 5 2 4 8 4 1
Open 7 days a week 7 a.m. to 11 p.m. CT

TTY & TTD Contact

Need to call by text phone?

For TTY or TDD call: 1 8 0 0 3 4 5 3 1 0 9
Open 7 days a week 7 a.m. to 11 p.m. CT

Road Rewards

Road Rewards General Inquiries

Road Rewards inquiries

You can learn all about Road Rewards benefits and how the program works. You can even sign up and get your first reward today.

Road Rewards info

Problems with your account?

If you're experiencing a problem with your Road Rewards account, you might find the answer in our FAQs.

Road Rewards FAQS

Still have a question?

Drop us a line using our online Road Rewards Inquiry form.

Submit an Inquiry

Claim Missing Points

Add your Road Rewards points before you travel

If you booked a ticket and forgot to add your Road Rewards membership number, don't worry - you can still claim your points as long as you submit the online form before you travel.

Submit a Claim

Other Greyhound Contacts

Media

Got a media inquiry?

Head over to our dedicated Media page if you’re running a news story on Greyhound or you want to use a Greyhound bus in a film or television production. If you're a reporter wanting to film at one of our stations, remember to fill in the media protocol form.

Media inquiries

Need to speak to someone?

News media inquiries
2 1 4 4 9 6 8 2 6

Marketing, advertising & sponsorships
2 1 4 8 4 9 7 3 7 8

Packages Express

Send a package through Greyhound

You can send a package or ship excess baggage through Greyhound Package Express.

Greyhound Package Express

For quotes or questions

Use our online form to tell us a few details about your needs and we'll get in touch with an answer.

Online contact form

Commercial Sales

Travel for business by Greyhound

Are you a business interested in setting up a travel account with Greyhound? Our commercial team can help you arrange everything.

Corporate Office

U.S. Office

Greyhound Lines, Inc
P.O. Box 660362
Dallas, TX 75266

Mexico Office

Greyhound Mexico
Juan Aldama Sur 924
Col. Centro, Monterrey N.L. Mexico