Before you get in contact, check if you're eligible

Have a look at our rules to see if you can apply to get your ticket refunded.

See refunds info

How to get a refund

Send your original tickets and a written letter describing why you need a refund to the address below. Please include your address and contact details in the letter.

Greyhound Lines, Inc.
P.O. Box 660691, MS 470
Dallas, TX 75266-0691

If you have a question about refunds, use our online form to get in touch:

Ask a question

Still have a question?

Call us:
214-849-89662 1 4 8 4 9 8 9 6 6

5 a.m. - 11 p.m. Central Time, every day

Write to us:
Greyhound Lines, Inc
P.O. Box 660691, MS 470
Dallas, TX 75266-0691

What you can change

You can swap your ticket for a new date and time, but you won't be able to change where you're traveling from or to. Before you contact us, check the rules on ticket exchanges:

Ticket exchanges

How to exchange tickets

You can exchange your ticket at any Greyhound station, before the travel departure date on your ticket.

Find a station

Lost or Damaged Baggage

Find out more about the baggage process and what to expect in terms of resolution:

Baggage Info

Still have a question?

Call us:
214-849-62462 1 4 8 4 9 6 2 4 6
5 a.m. - 11 p.m. Central Time, every day

Write to us:
Greyhound Lines, Inc
P.O. Box 660691, MS 470
Dallas, TX 75266-0691

Am I eligible for compensation?

If your baggage is damaged, find out if you’re entitled to compensation before you get in contact.

Damaged baggage info

How to claim

You can raise an issue or make a claim for mishandled or damaged baggage using our online form. You'll need to do this within 7 days of receiving your bag.

Baggage handling form

Still have a question?

Call us:
214-849-62462 1 4 8 4 9 6 2 4 6
5 a.m. - 11 p.m. Central Time, every day

Write to us:
Greyhound Lines, Inc
P.O. Box 660691, MS 470
Dallas, TX 75266-0691

Lost something on your trip?

If you’ve lost something on the bus or at the station, please call the station where you got on or off the bus.

Find a station

Prefer to talk to us?

Call us:
214-849-89662 1 4 8 4 9 8 9 6 6
5 a.m. - 11 p.m. Central Time, every day

Write to us:

Greyhound Lines, Inc
P.O. Box 660691, MS 470
Dallas, TX 75266-0691

Tell us if your driver isn't driving safely

Please call us if you feel your driver isn't or wasn't driving safely. Have your bus route information and reservation number handy (it will help us track the specific bus and driver). Safety is really important to us, so thanks in advance for letting us know.

Call us:
1-800-SAFE-BUS1 8 0 0-SAFE-BUS
(1-800-7233-287)1 8 0 0 7 2 3 3 2 8 7

Open 24/7

Need some assistance?

You'll find info for your journey and answers to most common questions right here on our website. Have a look at our dedicated page:

Customers with disabilities

Bringing a wheelchair

We have a lot of info right here on the website about traveling with a wheelchair or mobility scooter. Have a look before you call.

Wheelchairs & mobility scooters

Still have a question?

Call us:
1-800-752-48411 8 0 0 7 5 2 4 8 4 1
Open 24/7

Need to call by text phone?

For TTY or TDD call: 1-800-345-31091 8 0 0 3 4 5 3 1 0 9
Open 24/7

Road Rewards inquiries

You can learn all about Road Rewards benefits and how the program works. You can even sign up and get your first reward today.

Road Rewards info

Problems with your account?

If you're experiencing a problem with your Road Rewards account, you might find the answer in our FAQs.

Road Rewards FAQS

Still have a question?

Call the Road Rewards team:
877-943-35308 7 7 9 4 3 3 5 3 0

Open 24/7

If you prefer digital contact:

Email us

Add your Road Rewards points before you travel

If you booked a ticket and forgot to add your Road Rewards membership number, don't worry - you can still claim your points as long as you call or email us before you travel.

Call us:
877-943-35308 7 7 9 4 3 3 5 3 0

Open 24/7

Email us

Problems with our website or app?

If you’re experiencing a problem on the Greyhound website or using our app, just call or email us and we'll be happy to help.

Call us:
1-800-268-90001 8 0 0 2 6 8 9 0 0 0

Open 24/7

Email Us

Got a media inquiry?

Head over to our dedicated Media page if you’re running a news story on Greyhound or you want to use a Greyhound bus in a film or television production. If you're a reporter wanting to film at one of our stations, remember to fill in the media protocol form.

Media inquiries

Need to speak to someone?

News media inquiries
214-849-68262 1 4 4 9 6 8 2 6

TV/Film inquiries (Engine Shop)
310-499-06603 1 0 4 9 9 0 6 6 0

Marketing, advertising & sponsorships
214-849-62752 1 4 8 4 9 6 2 7 5

Charter a Greyhound bus. We're at your service.

If there's a bus-load of you traveling together, you can charter a Greyhound bus just for your group. See our Charters page for all the details.

Bus charters info

Get a quote for a charter

Call our Charters team:
1-800-454-24871 8 0 0 4 5 4 2 4 8 7

8 a.m. - 5 p.m. Central Time, Monday - Friday

Or email us your bus rental inquiry:

Email us

Send a package through Greyhound

You can send a package or ship excess baggage through Greyhound Package Express.

Greyhound Package Express

For quotes or questions

Use our online form to tell us a few details about your needs and we'll get in touch with an answer.

Online contact form

Need to talk to us?

Call us:
1-800-739-50201 8 0 0 7 3 9 5 0 2 0

7 a.m. - 7 p.m. Central Time, Monday - Friday

Travel for business by Greyhound

Are you a business interested in setting up a travel account with Greyhound? Our commercial team can help you arrange everything.

Call our Commercial team:

1-800-440-77121 8 0 0 4 4 0 7 7 1 2

6.30 a.m. - 8 p.m. Central Time, Monday - Friday
8 a.m. - 6 p.m. Central Time, Saturday
8 a.m. - 5 p.m. Central Time, Sunday

Email us

U.S. Office

Greyhound Lines, Inc
P.O. Box 660362
Dallas, TX 75266

Mexico Office

Greyhound Mexico
Juan Aldama Sur 924
Col. Centro, Monterrey N.L. Mexico