Travel dilemmas

Baggage gone missing? Need to get a refund or change your ticket? We're always happy to help if things don't go according to plan.

We're here to help

  • My bag’s gone missing.
    How can I get it back?

    On the off chance your checked baggage gets lost during your trip, we’ll try to find it for you as fast as we can. And on the very rare occasion that it doesn’t turn up, we'll work with you on a solution.

    baggage info

  • Something in my bag was damaged during my trip.
    What can I do?

    If your baggage or something inside it gets damaged or goes missing during your trip, you can make a claim within 7 days.

    How to claim

  • I need to cancel my trip.
    Can I get a refund?

    If you bought a Flexible fare you can refund or exchange your ticket for free. With all other fare types, your ticket is non-refundable but you can still change it for a $20 fee prior to your scheduled departure date.

    Refunds & exchanges

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Refunds & exchanges

If something comes up and you need to cancel or postpone your trip, all is not lost. You can either get a refund or change your ticket to another date and time, depending on your type of ticket.

Refundable tickets (Flexible tickets) Non-refundable tickets (all other fare types)
  • Get a full refund
  • Exchange your ticket to another date and time for free
  • No refunds allowed
  • Exchange your ticket for another date and time for a $20 fee prior to your scheduled departure date.

More on refunds & exchanges

Motorcoach Customer Bill of Rights

We at Greyhound, pledge that as an intercity bus rider, you should experience a safe and reliable bus ride with professional and courteous service.  This includes having a clean and comfortable bus with clear rules for how to ride and be safe onboard the bus and in case of emergency. Click here to view the full Intercity Motorcoach Customer Bill of Rights.