Text Message (SMS) Terms & Conditions

Receiving Text Messages

You are receiving text messages because you provided us with your phone number at the time of your booking with Greyhound for the purpose of receiving text messages regarding information and alerts about your trip(s).


Message frequency may vary.


Message and data rates may apply depending on your service plan, which may include fees from your carrier to send and/or receive text messages. If you click on a link within a text message, data charges may apply.

How to Opt-Out

When you receive a text message, reply STOP to 21213 to stop receiving text messages regarding information and alerts about your trip(s). We will send you a final text message confirming that we received your request.

How to Receive Help or Support

For help regarding text messages related to information and alerts about your trip(s), reply HELP to 21213 for help at any time. You can also call 1-800-231-2222 at any time to speak to someone for additional information or support regarding text messages.

Carriers Supported

Participating carriers include: AT&T, Verizon Wireless, Sprint, T-Mobile®, Metro PCS, CellCom USA, C Spire Wireless, U.S. Cellular, Carolina West Wireless (CWW), Google Voice, ACS/Alaska, Advantage Cellular (DTC Wireless), Aio Wireless/Cricket, Appalachian Wireless, Atlantic Tele-Network International (ATN), Bandwidth, Bluegrass Cellular, Buffalo Wireless, CableVision, Cellular Network Partnership (PIONEER), Cellular One of East Central Illinois, Chariton Valley Cellular, Chat Mobility USA, Copper Valley, Coral Wireless (Mobi PCS), Cross Telephone Company (MBO Wireless), Duet IP (Maximum Communications New Core Wireless), Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI Communications Corp, Golden State Cellular, i Wireless (IOWA Wireless), Illinois Valley Cellular (IV Cellular), Immix(Keystone Wireless), Inland Cellular Telephone Company, Leaco, Mosaic (Consolidated or CTC Telecom), MTA Communications, MTPCS (Cellular One Nation), Nex-Tech Wireless, Northwest Missouri Cellular Limited, Panhandle Telecommunications Systems(PTCI), Peoples Wireless, Pine Belt Wireless, Pine Cellular, Revol Wireless USA, RINA, Sagebrush Cellular (Nemont), SI Wireless/Mobile Nation, SouthernLinc, SRT Wireless, Texas RSA 3 Ltd(Plateau Wireless), Thumb Cellular, Union Telephone Company(Union Wireless), United Wireless, Viaero Wireless, and West Central Wireless (5 Star Wireless).

Additional carriers may be added at any time. This service may not be available with all carriers. Mobile carriers and Greyhound are not liable for delayed or undelivered messages.

Although we try to protect information you send us, we cannot guarantee that information sent over using Short Message Service (SMS) is completely confidential. There are certain aspects of SMS usage and your device we cannot control. Therefore, transmission of information to you and to us over SMS must be undertaken at your own risk.

Privacy Policy

Our Privacy Policy is available here.

Last Revised: February 22, 2023