Bus Travel FAQs
Useful things to know before, during and after your trip.
Before you travel
How do I get to my Greyhound Bus station or stop?
It's easy, we have a bus stop finder tool that will help you find the address, directions, hours of operation and contact details. Find my bus stop
How early should I get to the bus station?
- At Greyhound, boarding begins 20 minutes prior to departure time.
- If you have your ticket and are not checking bags, just be at the gate at your boarding time.
- If you are checking bags or still need to get your ticket, be sure you give yourself extra time to have an agent assist you at the ticket counter.
What baggage can I bring?
Have a look at our baggage guidelines before packing. Make sure what you bring fits within our weight and size limits, and you don't bring any prohibited items. See baggage info
Can I switch to an earlier bus?
Yes, if you have an Economy Extra or Flexible fare you can claim a free Same Day Exchange. This allows you to switch to an earlier bus (as long as there’s a seat available). Allow yourself extra time to find an agent to reissue your ticket.
What do all the numbers and codes mean on my ticket?
There's a lot of info in there, and most of it is for us to worry about.
But if you'd like to know what it all means, here's the ticket explained.
I have a confirmation number, but no ticket. What do I do?
No problem. When you get to the station, see one of our agents at the ticket counter, or use the self-serve kiosk if the station has one.
How do I pick up tickets at the station?
You have two choices: if you go to a self-serve kiosk you just need the confirmation number. If you go to the ticket counter, you'll need your confirmation number and personal ID.
If someone else bought your ticket, you'll need to show your ID and know the password that was created when the ticket was bought.
I've printed out my ticket but left it at home. What do I do?
If you purchased the ticket under your name you can go directly to bus and board by showing your photo ID. If a ticket was purchased for you, go to the ticket counter to speak with an assistant, show your ID or give the password the purchaser has chosen, and provide the confirmation number in order for the ticket to be re-printed.
I already have a ticket but need to check some baggage. Where do I go at the station?
- If you're bringing checked baggage, you'll need to see a ticket agent before you travel to check your bags and give each one an issued baggage tag (also known as a claim check). If you're getting on the bus at a location with no staff, you'll need to ask the driver instead.
- Before you board, just give your checked baggage to the bus side baggage handler (or the driver in some cases) who will load it in the luggage compartment underneath the bus.
- It's up to you to collect your baggage when you get off the bus.
- If you're transferring from one bus to another, you need to collect your bags from the first bus and bring them to the next.
Need a hand?
If you need help with your baggage when you get on the bus, just let us know. We have special baggage handling available for customers that need extra help such as elderly passengers, customers with disabilities or those traveling with small children. You can ask an agent at the ticket counter to give you special handling tags so we know that you need some help.
What if I lost my ticket?
If you purchased a Print-at-Home ticket you can print another copy on our website by entering your confirmation number and last name in the section titled "Retrieve Your Booking". For all other lost ticket types, you must purchase another ticket to travel.
We are not responsible for lost tickets.
When does boarding start?
At Greyhound, boarding begins 20 minutes prior to departure time. If you're not there within 5 minutes of the bus leaving, we reserve the right to offer your seat to another passenger.
When we're ready to board, we'll announce your schedule number, along with the destination of your bus and the gate where you need to go (if you're wearing headphones, make sure you turn down the volume near boarding time so you don't miss the announcement).
Do I have to board the bus in a certain order?
We don't assign seat numbers, so you can take any available seat on the bus. However, we do reserve the front row seats for customers with disabilities, the elderly and unaccompanied children.
To make boarding easier, our passengers board in groups, each with assigned boarding numbers – you can find your boarding number on your ticket. If you have an Economy Extra or Flexible fare, you get priority boarding, which means you can be one of the first in line to get on and choose your seat.
If you're getting on the bus mid-route, any passengers who were already on board (and may have gotten off to stretch their legs) get to board first.
During your trip
What kind of features can I expect once on board the bus?
There are loads of features on Greyhound buses to help you get the most from your journey. You can find them here and take an interactive 360-degree tour of our new bus.
How can I make my journey more comfortable?
At Greyhound, we do our very best to make your experience as pleasant as possible. As part of this, we've put together a list of ways that will increase the comfort of your journey. Visit our tips page to see them.
How much time do I have at a rest stop when the bus takes a break?
The length of the stop depends on whether the bus needs to be serviced too, which could take a little longer. But don't worry, you will always have time to stretch your legs, use the restroom, take a smoke break or grab a snack.
Bus journeys can be long. Do you have any suggestions of how to pass the time?
Pass the time and explore a new world of media with our Onboard Entertainment system. With this system, you can enjoy movies and television shows, play games, surf the Web, and read the latest news all from your own Wi-Fi enabled devices including laptops, tablets or smartphones. Click here to see what's playing.
After you travel
How do I get my baggage?
At the end of my trip, how do I get from the bus station to my final destination?
It's easy, we have a bus stop finder tool that will help you find the address of the station where you've arrived and you can get directions from there to anywhere you need to go. Find my bus stop