Bus Travel FAQs

Useful things to know before, during and after your trip.

Before you travel

It's easy, we have a bus stop finder tool that will help you find the address, directions, hours of operation and contact details. Find my bus stop

We suggest you get there about an hour before your bus leaves, to give you time to buy any snacks for your journey and check any baggage. However, please note you must be at the bus station 15 minutes before your departure time, as that's when we begin the boarding process.

Have a look at our baggage guidelines before packing. Make sure what you bring fits within our weight and size limits, and you don't bring any prohibited items. See baggage info

As the name suggests, our Express Buses are a faster, often non-stop service.

Here are the details and benefits of traveling on a Greyhound Express bus:

  • Your entire trip can be on an Express bus. Or, for longer journeys, you may have one or more legs of your trip that are on an Express bus, with connections to regular Greyhound services. Express routes are always marked with the ‘e’ logo in the schedule.
  • Many Express routes are point-to-point services with no stops. But, on longer routes, there will be rest stops so you can stretch your legs.
  • On our Express service, you’re guaranteed to get a bus with all the perks – like free Wi-Fi, reclining leather seats and power outlets.
  • Express passengers have a private waiting area at most of our locations, and a dedicated staff member to help you at departure and arrival destinations.

Yes, if you have an Economy Extra or Flexible fare you can claim a free Same Day Exchange. This gives you the chance to switch to an earlier bus (as long as there’s a seat available).

It’s simple. Get to the station in plenty of time and find an agent to reissue your ticket. If there’s a seat available on an earlier bus, you could make a head start on your trip.

Your Tickets

There's a lot of info in there, and most of it is for us to worry about.

But if you'd like to know what it all means, here's the ticket explained.

No problem. When you get to the station, see one of our agents at the ticket counter, or use the self-serve kiosk if the station has one.

You have two choices: if you go to a self-serve kiosk you just need the confirmation number. If you go to the ticket counter, you'll need your confirmation number and personal ID.

If someone else bought your ticket, you'll need to show your ID and know the password that was created when the ticket was bought.

When you get to the station, you'll need to go to the ticket counter and speak to an assistant. Depending on the type of ticket you have, you might need to show your ID or know the password that was created when the ticket was bought. Make sure you have plenty of time before your bus leaves to get this sorted.

It's really easy. See one of the ticket agents – they'll take your baggage to be loaded onto the bus, and give you a baggage claim ticket so you can collect your belongings at the end of your trip.

If you purchased a Print-at-Home ticket you can print another copy on our website by entering your confirmation number and last name in the section titled "Retrieve Your Booking". For all other lost ticket types, you must purchase another ticket to travel.

We are not responsible for lost tickets.

Boarding

We suggest you get to the bus-stop/station at least 15 minutes before your bus is due to leave. If you're not there within 5 minutes of the bus leaving, we reserve the right to offer your seat to another passenger.

On your ticket, you'll see your bus schedule number (look for the letter SCHD, then the schedule number).

When your bus is ready to be boarded, we'll announce your schedule number, along with the destination of your bus and the platform where you need to go (if you're wearing headphones, make sure you turn down the volume near boarding time so you don't miss the announcement).

We don't allocate seat numbers, so you can take any available seat on the bus. However, we do reserve the front row seats for customers with disabilities, the elderly and unaccompanied children.

To make boarding easier, our passengers board in groups, each with assigned boarding numbers – you'll find yours just above your name on your ticket. If you have an Economy Extra or Flexible fare, you get priority boarding, which means you can be first in line to get on and choose your seat.

If you're getting on the bus mid-route, any passengers who were already on board (and may have got off to stretch their legs) get to board first.

During your trip

There are loads of features on Greyhound buses to help you get the most from your journey. You can find them here and take an interactive 360-degree tour of our new bus.

At Greyhound, we do our very best to make your experience as pleasant as possible. As part of this, we've put together a list of 10 ways that will increase the comfort of your journey. Visit our tips page to see them.

The length of the stop depends on whether the bus needs to be serviced too, which could take a little longer. But don't worry, you will always have time to stretch your legs, use the restroom, take a smoke break or grab a snack.

We've got plenty, all recommended by Greyhound staff and passengers. These include books, movies and apps that you might enjoy. The place to find them is on our Pinterest board.

After you travel

When you get to your final destination, the driver will take your baggage from the storage compartment under the bus. You can then pick up your bags and be on your way.

It's easy, we have a bus stop finder tool that will help you find the address of the station where you've arrived and you can get directions from there to anywhere you need to go. Find my bus stop

They certainly can. They can track your bus in real time, and also find the address and directions for the stop where you're arriving. You can find bus station details and directions here:

Track my bus

Bus stop finder