Ticket info

There are lots of ways you can buy your tickets, including online and at the station, plus different fares to suit your flexibility and budget. (We have 5 types of discounts too, to help you save even more.)

Some popular questions from our passengers

  • Am I better off buying online or at the station?

    Our online fares will always give you better value for money compared to buying at the station or another ticket vendor. Compare all the available fares to find the best one for you.

    See all fare types

  • I want to pay with cash. What are my options?

    You can reserve your ticket online, then pay for it and pick it up at your nearest 7-Eleven. You can also pay with cash at the station and plenty of other ticket retailers.

    Payment & ticket options

  • How can I get a refund on my ticket?

    It depends on the type of fare you’ve chosen. You'll either be able to get a full refund or exchange your ticket for another date or time.

    Refunds and exchanges

  • Can I print my ticket online?

    Yes, as soon as you pay for your print at home ticket online you can print it yourself and bring it to the station on the day you travel.

    Buying tickets online

  • Do all fare types get me Road Rewards points?

    Yes, for every ticket you buy, you'll collect at least 1 Road Rewards point each way. The most you can collect is 3 points each way when you buy the Flexible fare online.

    See all fare types

  • How can I get a discount on my ticket?

    We have many different discounts available, whether you're a college student, senior or traveling with friends and family.

    See all discounts

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Your fare options when buying online

Want to get the best deal? Booking online works out cheaper, with 3 great value fare options: Economy, Economy Extra or Flexible. Here's a quick comparison of all three:

Economy Economy Extra Flexible
Non-refundable Non-refundable Refundable
$20 fee to change your travel date or time before trip date $20 fee to change your travel date or time before trip date
No fees to change travel details before trip date
1 checked bag free
(2nd bag $15)
1 checked bag free
(2nd bag $15)
2 checked bags free
1 carry-on bag free 1 carry-on bag free 1 carry-on bag free
- Priority boarding (be first to board and choose your seats) Priority boarding (be first to board and choose your seats)
- Free same day exchange for an earlier bus (see ticket agent for re-booking) Free same day exchange for an earlier bus (see ticket agent for re-booking)
1 Road Rewards point each way 2 Road Rewards points each way 3 Road Rewards points each way

See all types of fares

Earn discounts and free tickets

When you join our loyalty program, Road Rewards, you'll get points for every trip. And these points quickly turn into discounts and free tickets. Best part is, everyone is eligible to sign up.