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Privacy Policy for the Greyhound Driver App

Version date: 07/22/2026 

This Privacy Policy outlines how your data is processed when you use the Greyhound Driver App (referred to hereafter as the ‘App’). 

1. Name and address of the controller 

The data controller for the Personal Data you provide, or that is collected by Greyhound or its affiliates, is Greyhound Lines, Inc., except our operations in Mexico in which case Greyhound Lines Mexico, S. de R.L. de CV is the controller. Information about Greyhound’s privacy practices is outlined in its Privacy Policy. 

2. Contact details of the data protection officer 

If you have questions regarding our privacy practices may contact our Data Protection Officer as follows: 
Greyhound Lines, Inc. 
P.O. Box 660362 
Dallas, TX 75266-0362 
(Attn: Data Protection Officer) 
Email: DPO@greyhound.com 

3. Data Processing 

Greyhound processes personal data to enable reliable and convenient transportation and otherwise provide the Services and operate our business with or without your consent as legally permitted. For details on how we use personal data, please see our Privacy Notice. 

4. Categories of recipients 

Under certain conditions, we transmit your personal data within the companies of Flix Group, or personal data from such a company is transferred to us, to the extent that is permissible. 

We also use external domestic and foreign service providers to handle our business transactions and work with partner companies at home and abroad. These include, for example: 

  • (IT) service providers (internal/external) 
  • shop operators 
  • security companies 
  • (travel) insurers 
  • other partners engaged for our business operations (e.g., auditors, banks, insurance companies, lawyers, supervisory authorities, other parties participating in company acquisitions) 

The service providers and partner companies must provide guarantees that suitable technical and organizational measures are implemented by them in such a way that the processing meets legal requirements, and the rights of the data subjects are safeguarded. 

We transmit personal data to governmental or regulatory authorities (e.g., police, public prosecutor’s office, regulatory bodies) if there is a corresponding obligation/authorization. 

For processing carried out by us, we specify the categories of the data recipients under Clause 11. 

5. Requirements for the transfer of personal data to third countries 

Greyhound transfers Personal Data of Users outside the United States, Mexico, and Canada on the basis of mechanisms approved under applicable laws. Your personal information may be subject to the law of such foreign jurisdiction, including any law permitting or requiring disclosure of the information to the government, government agencies, courts, and law enforcement in that jurisdiction. 

Please contact our data protection officer if you would like more detailed information on this topic. 

6. Storage period and data deletion 

The storage period of the personal data collected depends on the purpose for which we process the data. The data will be stored for as long as this is necessary to achieve the intended purpose. 

In the case of processing carried out by us, we specify how long the data will be stored by us. If no explicit storage period is specified below, your personal data will be erased or blocked as soon as the purpose or legal requirement for the storage no longer applies. 

However, storage can take place beyond the specified time in the event of a(n) (imminent) legal dispute with you, or if other legal proceedings are initiated, or if storage is stipulated by statutory provisions to which we as the controller are subject. If the storage period prescribed by statutory provisions expires, the personal data will be blocked or erased unless further storage by us is required under applicable law. 

7. Automated decision making (including profiling) 

We do not intend to use any personal data collected from you for any processes involving automated decision-making (including profiling). If we wish to implement these procedures, we will inform you of this separately in accordance with legal provisions. 

8. Statutory duty to transmit certain data 

Under certain circumstances, we may be subject to a special statutory or legal obligation to provide personal data to third parties, in particular government authorities. 

9. Data security 

We use suitable technical and organizational measures to safeguard your data against accidental or intentional manipulation, partial or complete loss or destruction, or against unauthorized access by third parties, taking into consideration the latest technology, the implementation costs and the nature, scope, context and purpose of the processing, as well as the existing risks of a data breach (including the probability and effect of such an event) for the data subject. Our security measures are continuously being improved to take into account technological developments. 

We will be happy to provide you with further information about this upon request. Please contact our data protection officer or our CISO (chief information security officer at it- security@flixbus.com) for additional information. 

10. Your rights 

You may assert your rights as a data subject regarding your personal data at any time by contacting us using the contact details provided in Clause 1. Data subjects may have the following rights under certain data privacy laws as provided in our Privacy Policy, which include the following: 

Right to Know/Access 

You can request information under applicable privacy laws about your personal data processed by us. In your request for information, you should clarify your concern to make it easier for us to compile the necessary data. Upon request, we will provide you with a copy of the data that are the subject matter of the processing. Please note that your right to information may be limited under certain circumstances in accordance with statutory provisions. 

Right to rectification 

If the information relating to you is not (any longer) correct, you may request a correction in accordance with applicable state law. If your data is incomplete, you may request completion. 

Right to Delete 

You may request the deletion of your personal data in accordance with the applicable privacy laws. Your right to delete depends, among other things, on whether the data relating to you is still required by us to perform our statutory duties. 

Right to limit processing sensitive data 

Under applicable privacy laws, you have the right to limit the processing of sensitive data relating to you. Depending on your state or country of residency, you may have additional data privacy rights under applicable privacy regulations. Please contact our data protection officer for information regarding rights available to you in your state of residency. 

11. Use of the App 

The phone is used as a primary point of contact between the driver and traffic control, station personnel, and other supporting teams. The driver can use it for: Checking in the passengers, ticket and ancillary sales, navigation, recording evidence from any accidents or incidences and for contacting traffic control when necessary. The phone is also used as the primary source of GPS tracking, to provide our passengers with live updates on delays and see where their bus is in the passenger app. We collect, store and process personal data when installing and using the App. 

11.1 Creating an account 

The processing of personal data of the driver is necessary to create and maintain an account in the App. 

For that purpose, we process the following personal data of the driver: 

  • First and last Name, 
  • Company name, 
  • Driver number 
  • Login Credentials 
  • Device identifier, 
  • Language, region and version of the mobile device 

Access authorization for App features: the App requires access to Phone (to make and manage phone calls), Location (to access the device location), Files and media (to access photos of lost items on your device), Camera and Microphone (to take pictures and record audio e.g. in case of emergency situations). 

11.2 Provision of the App 

For technical reasons, a data exchange between the App and our server system is required to provide you with the App for use and to guarantee the stability and security of the App. The following data will be processed for this purpose: 

  • IP address, 
  • Date and time of request, 
  • Time zone difference 
  • Content of the request , 
  • Access status/HTTP status code, 
  • Data volume transferred in each case, 
  • Operating system and its interface, 
  • Language and version of the App, 
  • Name of your mobile device, 
  • Language, region and version of the mobile device 

11.3 Location data (all mobile devices) 

The App requires an Internet connection to exchange data with the server system. 

The driver shall be logged in to enable access to all functionalities of the App. 

If you grant the appropriate access authorization, your location data will be processed in the background (GPS navigation is optional) in order to provide you with essential travel information during your course, e.g. the App will inform you about the traffic and about station relocation. Thus, we will be able to track the journey and we will know when you are approaching your destination. To do this, the app needs to access your device’s location data and this requires your consent. You can do this by granting permission to the app on your device to access the geolocation of your device. You can withdraw your consent at any time in the future by revoking the permission for the app to access the location data of your device in your device settings. 

You are not allowed to use this service outside your ride. 

11.4 Emergency features 

At any time, you can contact our Traffic Control Team or the Traffic Control Team can contact you (providing operational support, e.g. assistance in case of delays or any live issues) or (providing support in cases that require immediate support, like breakdowns, passenger/driver emergencies). 

When using emergency features, some personal data are transmitted (e.g. device ID, driver name, user ID, license plate, line code, app language, latitude, longitude, partner ID, partner name, ride ID, trip number and phone number). 

Emergency information that we process, depending on case, might be processed to comply with our obligations to provide evidence, to ensure compliance and documentation of legal obligations, or to organize additional support for example in case of accidents. Your personal data might be also processed to process enquiries and provide support to drivers. 

11.5 Call Transcription for effective service provision 

In order to provide effective services to bus drivers we may record, transcribe, and translate phone calls from bus drivers calling our dispatchers, if a dispatcher speaking the local language of the bus driver is not available at the time of the call. The data will be deleted as soon as it is no longer required.