Your rights & rules on board

We want to get you from A to B feeling safe and happy. So there are few rules we need to share with you.

We have no room for discrimination

Our comfy leather seats don’t discriminate and neither do we. We’re not concerned about your race, your color, what you believe or where you’re from. We just want to get you safely to your destination.

No person or group of persons shall be discriminated against on the basis of race, color, national origin, disability or any other characteristic protected by applicable law. For more details see our notice. (English / Spanish)

Got a complaint?

If you feel you have been discriminated against by a member of Greyhound staff for any of the above reasons while riding with us, we take this very seriously. You can read our discrimination policy for more information. (English / Spanish) You may file a complaint by completing this form

Need more information?

For more information on Greyhound's civil rights program and the procedure to file a complaint, you may contact customer service at 214-849-8966 or you may write to the following address:

ATTN: Legal Department
Greyhound Lines, Inc.
PO Box 660362-0362
Dallas, TX 75266-0362

If your English is limited…that's ok!

We want to make sure all our customers have proper access to Greyhound services, information and benefits. So if your English is limited, we’ll do everything we can to help you when you ride with us or use our facilities. You can find out more about this in our Limited English Proficiency Plan, which outlines how we're making our services more accessible to people who speak other languages.

A few dos and don’ts for riding Greyhound

We have a few rules to help us keep everyone safe and happy on board (including you) so please respect these rules when you ride with us:

  • Please stay in your seat while the bus is moving (unless going to the on-board restroom, of course). We want you to enjoy your trip but also have to look out for your safety.
  • There's no smoking allowed on the bus (it’s against federal law). But don't worry, our buses stop about every two hours so you can have a smoke outside.
  • Please don’t take photos, video or make audio recordings of Greyhound staff, equipment or procedures (most of us haven’t been to acting school and just want to do our jobs).
  • Absolutely no alcohol, drugs or weapons anywhere on the bus (including in your under the bus baggage).
  • This is a stickler for us – no unruly behavior on the bus. No shouting, being loud, or generally disturbing the driver or other passengers. Just chill out, be nice and enjoy the ride.
  • We don’t let animals on board (not even Greyhound puppies). The only exception is legitimate service animals riding together with a disabled person. For more information, see our Customers with Disabilities page.

U.S. Customs and Border Protection Checks

English

IMMIGRATION ISSUES THAT AFFECT OUR PASSENGERS

 

Greyhound Lines, Inc. does not consent to warrantless immigration enforcement checks on its buses or in non-public areas of its terminals. Additionally, our customers maintain the following rights:

  • You have the right to remain silent.
  • When in doubt, do not answer questions about your citizenship or immigration status or sign any paperwork without the advice of a lawyer.
  • You have the right to ask agents if you are being detained and why.
  • You can refuse a search of your belongings by saying “I do not consent to a search.”
  • You have the right to record video of immigration agents but do not to interfere with their activities.

-American Civil Liberties Union (ACLU) – (212) 549-2500

GREYHOUND IS HERE TO HELP
Let us know if we can provide any assistance during your travel. Ask an agent or you can call our customer service department at (214) 849-8966.

NO DISCRIMINATION
The use of race or ethnicity as a factor in conducting stops, searches, inspections, and other law enforcement activities based on the erroneous assumption that a person of one race or ethnicity is more likely to commit a crime than a person of another race or ethnicity is illegal. The Office for Civil Rights and Civil Liberties (CRCL) reviews and investigates civil rights and civil liberties complaints filed by the public regarding DHS policies and activities, which includes CBP. Persons who wish to file a civil rights or civil liberties complaint with CBP may do so by:

  • Submitting a Civil Rights Complaint 
  • Sending an e-mail message to CRCL@dhs.gov
  • Faxing to (202) 401-4708; or
  • Writing to U.S. Department of Homeland Security, Office for Civil Rights and Civil Liberties, Compliance Branch, 245 Murray Lane, SW, Building 410, Mail Stop #0190, Washington, DC 20528.

ADDITIONAL HELP AND RESOURCES
If you need legal assistance, please contact the following agencies for help:

Espanol

ASUNTOS RELACIONADOS CON INMIGRACIÓN QUE AFECTAN A NUESTROS PASAJEROS

 

Greyhound Lines, Inc. no aprueba las revisiones de cumplimiento migratorio sin una orden judicial en sus autobuses o en áreas no públicas de sus terminales. Además, nuestros clientes cuentan con los siguientes derechos:

  • Usted tiene el derecho de guardar silencio.
  • En caso de duda, no conteste ninguna pregunta sobre su ciudadanía o estatus migratorio, ni firme ningún papel sin la asesoría de un abogado.
  • Si cuenta con documentación válida de migración, proporciónela. Nunca presente documentación falsa.
  • Usted tiene el derecho de preguntar a los agentes si está detenido y por qué.
  • Usted puede negarse a una revisión de sus pertenencias diciendo “no otorgo mi consentimiento para la revisión”.
  • Usted tiene el derecho de video grabar a los agentes de migración pero no puede interferir en sus actividades.

-American Civil Liberties Union (ACLU) – (212) 549-2500

GREYHOUND ESTÁ AQUÍ PARA AYUDARLE
Háganos saber si podemos ayudarle durante su viaje. Pregunte a un agente o llame a nuestro departamento de servicio al cliente al (214) 849-8966.

NO DISCRIMINACIÓN
El uso de la raza o etnicidad como factor en la realización de detenciones, revisiones e inspecciones y otras actividades de aplicación de la ley con base en el supuesto erróneo de que es más probable que una persona de una raza o etnicidad en específico cometa un crimen en comparación con una persona de otra raza o etnicidad, es ilegal. La Office for Civil Rights and Civil Liberties, (CRCL) revisa e investiga reclamaciones sobre derechos y libertades civiles presentadas por el público en relación con las políticas y actividades de DHS, lo cual incluye el CBP. Aquellas personas que deseen presentar una reclamación de derechos o libertades civiles ante la CBP puede hacerlo:

  • Presentando una reclamación de derechos civiles
  • Enviando un correo electrónico a CRCL@dhs.gov
  • Enviando un fax al (202) 401-4708; o
  • Escribiendo al U.S. Department of Homeland Security, Office of Civil Rights and Civil Liberties, Compliance Branch, 245 Murray Lane, SW, Building 410, Mail Stop #0190, Washington, DC 20528.

AYUDA Y RECURSOS ADICIONALES
Si requiere asistencia legal, favor de ponerse en contacto con las siguientes agencias: