Your rights & rules on board

We want to get you from A to B feeling safe and happy. So there are few rules we need to share with you.

We have no room for discrimination

Our comfy leather seats don’t discriminate and neither do we. We’re not concerned about your race, your color, what you believe or where you’re from. We just want to get you safely to your destination.

No person or group of persons shall be discriminated against on the basis of race, color, national origin, disability or any other characteristic protected by applicable law. For more details see our notice. (English / Spanish)

Got a complaint?

If you feel you have been discriminated against by a member of Greyhound staff for any of the above reasons while riding with us, we take this very seriously. You can read our discrimination policy for more information. (English / Spanish) You may file a complaint by completing this form

Need more information?

For more information on Greyhound's civil rights program and the procedure to file a complaint, you may contact customer service at 214-849-8966 or you may write to the following address:

ATTN: Legal Department
Greyhound Lines, Inc.
PO Box 660362-0362
Dallas, TX 75266-0362

If your English is limited…that's ok!

We want to make sure all our customers have proper access to Greyhound services, information and benefits. So if your English is limited, we’ll do everything we can to help you when you ride with us or use our facilities. You can find out more about this in our Limited English Proficiency Plan, which outlines how we're making our services more accessible to people who speak other languages.

A few dos and don’ts for riding Greyhound

We have a few rules to help us keep everyone safe and happy on board (including you) so please respect these rules when you ride with us:

  • Please stay in your seat while the bus is moving. When we say 'enjoy your trip' we don't mean rolling half way down the bus if it needs to stop quickly.
  • There's no smoking allowed on the bus (it’s against federal law). But don't worry, our buses stop about every two hours so you can have a smoke outside.
  • Please don’t take photos, video or make audio recordings of Greyhound staff, equipment or procedures (most of us haven’t been to acting school and just want to do our jobs).
  • Absolutely no alcohol, drugs or weapons anywhere on the bus (including in your checked baggage).
  • This is a stickler for us – no unruly behavior on the bus. No shouting, being loud, or generally disturbing the driver or other passengers. Just chill out, be nice and enjoy the ride.
  • We don’t let animals on board (not even Greyhound puppies). The only exception is legitimate service animals riding together with a disabled person. For more information, see our Customers with Disabilities page.

U.S. Customs and Border Protection Checks

English

IMMIGRATION ISSUES THAT AFFECT OUR PASSENGERS

As a passenger on an intercity bus, you should know that federal officials may stop and board a bus within 100 miles of any border under federal law. You may be asked questions and/or for documentation. If this happens, you have the following rights:

  • You have the right to remain silent.
  • When in doubt, do not answer questions about your citizenship or immigration status or sign any paperwork without the advice of a lawyer.
  • If you have valid immigration documents, provide them. Never provide false documents.
  • You have the right to ask agents if you are being detained and why.
  • You can refuse a search of your belongings by saying “I do not consent to a search.”
  • You have the right to record video of immigration agents but do not to interfere with their activities.

-American Civil Liberties Union (ACLU) – (212) 549-2500

GREYHOUND IS HERE TO HELP

Let us know if we can provide any assistance during your travel. Ask an agent or you can call our customer service department at (214) 849-8966.

Existing law allows federal officials to board an intercity bus without a warrant within 100 miles of any border. Please contact your members of Congress to support changes to this law. 

NO DISCRIMINATION

The use of race or ethnicity as a factor in conducting stops, searches, inspections, and other law enforcement activities based on the erroneous assumption that a person of one race or ethnicity is more likely to commit a crime than a person of another race or ethnicity is illegal. The Office for Civil Rights and Civil Liberties (CRCL) reviews and investigates civil rights and civil liberties complaints filed by the public regarding DHS policies and activities, which includes CBP. Persons who wish to file a civil rights or civil liberties complaint with CBP may do so by:

  • Submitting a Civil Rights Complaint
  • Sending an e-mail message to CRCL@dhs.gov
  • Faxing to (202) 401-4708; or
  • Writing to U.S. Department of Homeland Security, Office for Civil Rights and Civil Liberties, Compliance Branch, 245 Murray Lane, SW, Building 410, Mail Stop #0190, Washington, DC 20528.

ADDITIONAL HELP AND RESOURCES

If you need legal assistance, please contact the following agencies for help:

Espanol

ASUNTOS RELACIONADOS CON INMIGRACIÓN QUE AFECTAN A NUESTROS PASAJEROS 

Como pasajero que viaja en un autobús interurbano, debe saber que cualquier funcionario federal puede detener y abordar un autobús dentro de las 100 millas de cualquier frontera, de acuerdo con lo establecido en la ley federal. Es posible que le hagan preguntas o que le soliciten cierta documentación. Si esto sucede, usted goza de los siguientes derechos:

  • Usted tiene derecho a permanecer en silencio.
  • En caso de duda, no responda preguntas sobre su ciudadanía o situación migratoria ni firme ningún documento sin el consejo de un abogado.
  • Si tiene documentos de inmigración válidos, proporciónelos. Nunca proporcione documentos falsos.
  • Usted tiene derecho a preguntar a los agentes si está bajo arresto y por qué.
  • Puede rechazar toda pesquisa de sus pertenencias diciendo "No doy mi consentimiento para ninguna pesquisa".
  • Usted tiene derecho a grabar a los agentes de inmigración, siempre que esto no interfiera con sus actividades.

-Unión Americana de Libertades Civiles (ACLU) – (212) 549-2500

GREYHOUND ESTÁ AQUÍ PARA AYUDAR

Háganos saber si podemos proporcionarle asistencia durante su viaje. Pregunte a un agente o llame a nuestro Departamento de Servicio al Cliente al (214) 849-8966.

La ley existente permite que cualquier funcionario federal aborde un autobús interurbano sin una orden dentro de las 100 millas de cualquier frontera. Póngase en contacto con sus representantes en el Congreso para apoyar los cambios a esta ley. 

NO DISCRIMINACIÓN

Todo argumento relacionado con la raza o el origen étnico como factor determinante para la realización de paradas, registros, inspecciones y otras actividades de aplicación de la ley basadas en la presunción errónea de que hay más probabilidades que una persona de una raza o grupo étnico cometa un delito que una persona de otra raza o grupo étnico es ilegal. La Oficina de Derechos Civiles y Libertades Civiles (CRCL) revisa e investiga las quejas relacionadas con los derechos y las libertades civiles presentadas por el público en relación con las políticas y actividades del Departamento de Seguridad Nacional (DHS), incluido el Servicio de Aduanas y Protección de Fronteras (CBP). Las personas que deseen presentar una queja de derechos o libertades civiles relacionadas con el CBP pueden hacerlo de las siguientes maneras:

  • presentando una queja de derechos civiles;
  • enviando un mensaje de correo electrónico a CRCL@dhs.gov;
  • enviando un fax al (202) 401-4708;
  • escribiendo al Departamento de Seguridad Nacional de EE. UU., Oficina de Derechos Civiles y Libertades Civiles, Sección de Cumplimiento, 245 Murray Lane, SW, Building 410, Mail Stop #0190, Washington, DC 20528.

RECURSOS Y AYUDA ADICIONALES

Si necesita asistencia legal, comuníquese con las siguientes agencias para obtener ayuda: