How does it work?
E-Tickets are better!
Less time at the station
No waiting in line to get your ticket, so you can read a book, enjoy a meal, or just stay home a bit longer.
Save a tree, go paperless
The less we print paper tickets, the more we are working together to do our part to help the environment.
How do I get my E-Ticket?
After selecting the E-Ticket option when purchasing your E-Ticket there are three ways you can access your E-Ticket from your smartphone
- Open your booking confirmation email and tap the Get Your E-Ticket button
- Go to www.greyhound.com/retrievebooking and enter your confirmation number and last name. Once you're trip confirmation opens simply tap the Get Your E-Ticket button
- Road Rewards members can access your E-Ticket from My Trips located in the Manage My Trips menu option on www.greyhound.com.
Why do I need to check-in?
Now that we've gone paperless, the process of checking in will generate your E-Ticket and let us know that you are boarding the bus.
What if I forget to check-in?
If you're a Road Rewards member, simply login to your account and tap the Manage My Trip tab to access My Trips dashboard and check-in.
Not a Road Rewards member? We've still got you covered. You can check immediately from your confirmation email or www.greyhound.com/retrievebooking.
If you do not have access to your smartphone or a printed ticket, please see ticket agent for assistance.
What if my child or someone in my party doesn’t have a smartphone?
Multiple E-Tickets can be viewed from the same device, but at least one person in your travel party must have a smartphone to use this service.
I’ve got my E-Ticket, now what do I do?
When it’s time to board the bus, have your smartphone ready to show your E-Ticket to the driver.
How do I know if my trip is eligible for E-Ticket?
If the city you are departing from and the city you are going to are both shown in the list below, your trip is E-Ticket eligible.
*Note: Locations are listed in alphabetical order.
|Albany, NY||Hartford, CT||New York GW Bridge, NY||Sturbridge, MA|
|Baltimore Downtown, MD||Lee, MA||Newark, NJ||Washington, DC|
|Boston, MA||Mt Laurel, NJ||Philadelphia, PA||White Plains, NY|
|Bridgeport, CT||New Britain, CT||Pittsfield, MA||Wilmington, DE|
|Brooklyn, NY||New Carrollton, MD||Providence, RI||Worcester, MA|
|Camden, NJ||New Haven, CT||Silver Spring, MD|
|Foxwoods Casino, CT||New London, CT||Springfield, MA|
|Framingham, MA||New York, NY||Stamford, CT|