FACE COVERINGS REQUIRED

Federal law requires all customers wear a mask covering the nose and mouth while at our facilities and onboard our buses. Masks must also be worn between sips and bites when customers are eating or drinking.  Refusal to wear a mask is a violation of Federal law and may result in denial of boarding or removal from our facilities or buses and passengers may also be subject to penalties 

In addition to the federal law which requires all customers and employees over 2 years old to wear a mask, face masks with values or vents, single-layer gaiters, bandanas and plastic shields (by themselves) are not accepted as approved face coverings under the same federal law.

• If you don’t have an approved face covering of your own, see how to make one here. 
• If you aren’t able to bring your own face covering or if yours is damaged in route, you can ask your driver or one of our other Greyhound team members for a mask and they will be glad to assist.
• Our employees are wearing approved masks in our terminals and our drivers are wearing masks on board while scanning tickets and interacting with customers.

People with disabilities who cannot wear a mask, or cannot safely wear a mask, for reasons related to the disability as defined by the Americans with Disabilities Act (42 U.S.C. 12101 et seq.) may request an exception in advance and provide proof for the need for an exemption.

If you would like to claim an exemption to the Federal mask law you are required to contact the Greyhound ADA Compliance Department with the following documentation, at least 24 hours prior to travel, at ADA.Support@greyhound.com or 214-777-6050.

You will be required to provide:

1. Current medical documentation from a qualified healthcare provider which identifies the disability and how the disability prevents you, the passenger, from wearing a mask and whether there is any action that can be taken which would allow you to wear a mask; and, 
2. Evidence of a negative COVID-19 test taken no earlier than five days prior to planned travel. 

If you are planning to travel round trip, and the start date of your return trip falls outside the five days since taking your initial COVID-19 test, you will need to apply for a new certificate including producing a new negative COVID-19 test taken in the last 5 days.

You should allow at least 18 hours for your request to be processed. If you have not received a response from the ADA Compliance Department within 18 hours after submission, you may call or email to check on status. 

If the request is approved by the Greyhound ADA Compliance Department to travel without wearing a mask, a certificate will be issued which you must provide to Greyhound staff in any terminal and on any bus which you enter without a mask. 

Failure to present this certificate and not wearing a mask will result in being removed from the bus/terminal and denied travel. 

If you are issued a certificate and travel without wearing a mask you must sit in the front seat(s) designated for customers with disabilities, you also must socially distance in the terminal and on the bus and you may be required to travel on another schedule as designated by Greyhound to allow social distancing on the bus.

PROTECT YOURSELF AND OTHERS

We understand that bus travel can make social distancing difficult. To help protect yourself and those around you when you travel, wear your face covering throughout the trip as required and sanitize your hands regularly.

Scheduled to travel but don’t feel 100%? We ask that you reschedule your trip to ensure your safety and the safety of those around you. Once you’re feeling better, we’ll be happy to welcome you onboard.

 *COVID-19 ALERT* -  Fraudulent Face Mask Flyers, click here to find out more.

Greyhound Group Sales Customers Impacted By COVID-19:

If your group trip has been interrupted due to COVID-19, we can help. You can request an e-Voucher good for the amount of your purchase and redeemable for up to a year. To request an eVoucher for trips booked through our group sales department, click here.      

You can contact our group sales department via email with any questions: group.sales@greyhound.com. You can also call group sales at 1-844-GRPTRIP. Please be advised that due to high call volumes, you may experience lengthy hold times and e-mail is a better option for communication. 

If you did not purchase your ticket through the group sales department, you can get help by clicking here: greyhound.com/peaceofmind.

Types of Groups We've Assisted

You're in good hands

Greyhound is America’s leading bus company and our modern fleet is one of the largest in the U.S. All our drivers are experienced and well trained, and we’ve been awarded the highest safety rating by the Department of Transportation. We also have maintenance facilities across the U.S. to help keep our buses in prime condition for you, wherever you’re heading.