As a valued consumer, you are entitled to your personal privacy. With that in mind, Greyhound Lines, Inc. has adopted a statement that explains and confirms our commitment to provide you with a variety of travel services while maintaining your personal privacy.

Please note that this statement is subject to change at any time without notice. Every effort, however, will be made to keep it updated to reflect our current policies.

Sharing of Personal Information

Greyhound will never sell your personal or financial information to any third party. Your personal or financial information, however, may be shared with third parties, who are authorized by Greyhound, for the following purposes:

  • Credit card verification and fraud detection purposes as part of your ticket purchase;
  • Legal disclosure to a governmental agency, law enforcement authority or court as required by law in the good faith belief that disclosure is necessary or advisable.

In addition, if you decide to participate in our marketing programs (including but not limited to customer loyalty, incentives, affinity, promotions or contests), your non-financial personal information may be released to reputable third parties in order to fulfill certain business requirements of those programs.

Personal Information Collected For Processing Transactions
Greyhound collects personal information (name, address, phone number, etc.) as well as a credit card number to process transactions. An e-mail address for an online purchase is optional; however, your e-mail address is required if you would like a copy of your confirmation statement e-mailed to you.

For Marketing Programs
Greyhound collects personal information including email addresses and cell phone numbers to facilitate our marketing programs and communicate with customers who have expressed an interest in upcoming specials, discounts, and helpful travel tips. Often this information is collected on Web sites that are hosted by companies associated with Greyhound. You have the choice of joining and opting in for these email or text (SMS) messages in a variety of ways.

By participating in our marketing programs, you agree to honor and abide by the rules and regulations contained therein. Please read all rules before participating.

Greyhound takes no responsibility for the specific privacy rules or terms and conditions of the contest sponsors or other third parties and we encourage you to examine the privacy policies contained on these sites.

On-line collection of personal information

Greyhound's website is not directed at children under the age of thirteen, and accordingly, Greyhound does not intentionally collect any personal information from anyone under age thirteen.

Non-Personal Information Collected

IP Addresses
An Internet protocol ("IP") address is a numeric code, for example, "152.163.207.197." This code is used to communicate between your Internet service provider and the World Wide Web. The IP address does not identify you individually. Greyhound logs inbound IP addresses to administer our Web site and to compile aggregate information on site traffic for internal use.

Cookies
Cookies (and similar files such as single pixel GIF's, web beacons or tags) are small computer files written to your computer when you visit Web sites. You have the option of setting your browser to refuse Cookies. To utilize all promotional offers and discounts on Greyhound.com you need to allow temporary "Data.Session cookies" that will go away when your browser is closed. No personal or credit card information is collected by any Greyhound related Cookies.

Greyhound Cookies collect anonymous, non-personal information to make your use of the web site easier and allow Greyhound to track and improve the effectiveness of our on-line advertising. For example, when you check the appropriate box a Greyhound Cookie will remember your origination and destination locations.

Greyhound also works with on-line advertising agencies to sell Greyhound's services. These agencies use Cookies to track which Greyhound ads you have seen and the amounts you spend on Greyhound.com so that we may effectively market to consumers.

Opt-Out Policy
You have the option of being excluded from the various marketing contact lists by opting out at any time. Opt-out requests for contests, however, must be received within the duration of the contest to be removed for that contest. To stop messages coming to your cell phone, just reply "STOP."

To opt out, update or change any contact information send us an e-mail to webmaster@greyhound.com with your name, e-mail address and mailing address.

Security
Greyhound takes reasonable procedures to protect your personal and credit card information from misuse or unauthorized disclosure. For example, Greyhound uses encryption software from VeriSign, the industry leader in secure site software technologies to protect your information.

Look for the gold key (Internet Explorer) or lock (Netscape) as well as the "s" after "http" in the address line of your browser. These signs mean the information sent from your computer to Greyhound.com is encrypted using Secure Socket Layer (SSL) technology.

Links to Other Websites
While we strive to partner with reputable firms, Greyhound takes no responsibility for any content, information collected, terms and conditions or privacy rules maintained on any linked site and we strongly encourage you to examine the privacy policies contained on these sites. Please inform us at webmaster@greyhound.com about any concerns you may have regarding any of our linked sites.

Consent
Your use of Greyhound's Web site, services and participation in our marketing programs is your express consent to Greyhound to use your personal information as described above. We reserve the right to make changes to this privacy policy from time to time, and for this reason, we encourage you to review the policy posted at www.greyhound.com periodically.

Contact Us
If you have any questions about the use of your personal information or would like to correct or amend any personal information we maintain about you, please feel free to contact us at webmaster@greyhound.com, or send a letter to:

Greyhound Lines, Inc.
IT Webmaster/MS850
P.O. Box 660362
Dallas, TX 75266-0362

February 2007


 

 

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