Privacy Policy

Introduction

When you do business with Greyhound, you trust us with your information. We are committed to keeping that trust. That starts with helping you understand our privacy practices.

This policy describes the personal information / data  we collect, how it is used and shared, and your choices regarding this information. Data that is not personal information / data under applicable law is not subject to any restrictions on our collection, use, processing, retention or disclosure under this Privacy Policy or otherwise.  In addition, personal information / data once de-identified (i.e., the removal or modification of the personally identifiable elements, or the extraction of non-personally identifiable elements) is also not personal information / data and may be used and shared without obligation to you, except as prohibited by applicable law.  To the extent any non-personal information is combined by or on behalf of us with personal information / data we will treat the combined data as personal information / data under this Privacy Policy.

We recommend that you read this along with our Privacy Overview which highlights key points about our privacy practices, and an additional notice for California consumers is provided in the Special Information for California Consumers section below.

Effective Date: January 1, 2021

Data Collection and Uses

Summary

This policy applies to users of Greyhound's services anywhere in the world, including users of Greyhound’s apps, websites, features, or other services.

This policy describes how Greyhound and its affiliates collect and use personal information / data to provide our services. This policy applies to all users of our apps, websites, features, or other services anywhere in the world unless covered by a separate privacy policy. This policy specifically applies to:

Customers: users who request or receive transportation

This policy also applies to those who provide personal information / data to Greyhound in connection with an application to use our services, or whose personal information / data Greyhound otherwise receives in connection with its services (such as contact information of individuals associated with Greyhound restaurant partners). All those subject to this policy are referred to as “users” for purposes of this policy. The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places. Please contact us if you have questions about our practices in your country or region.

Data Controller

Data Controller

SUMMARY

Greyhound provides services to users throughout the United States, Canada and Mexico.

We process personal information / data inside and outside of the United States.

If you live in the United States, the data controller for the personal information / data you provide or that is collected by Greyhound or its affiliates is:

Greyhound Lines, Inc.
350 N. St. Paul
Dallas, TX 7 5 2 0 1

Questions, comments and complaints about Greyhound's data practices can be submitted to Greyhound's data protection office at DPO@greyhound.com.

We process personal information / data inside and outside of the United States. Greyhound transfers personal information / data of users' outside the United States on the basis of mechanisms approved under applicable laws.

The Info We Collect

SUMMARY

Greyhound collects:

  • Information that you provide to Greyhound, such as when you create your Greyhound Road Rewards account or when you purchase a ticket.
  • Information created when you use our services, such as location, usage and device information.
  • Information from other sources, such as partners selling Greyhound services.
  • The following information is collected by or on behalf of Greyhound:

    1. INFORMATION YOU PROVIDE

    This may include: 

    • User Profile: We collect information when you create or update your Road Rewards account or purchases product and services from Greyhound.  This may include your name, email, phone number, login name and password, address, payment or banking information (including related payment verification information), and/or birth date.  This also includes the preferences and settings that you enable for your Greyhound account.
    • Demographic Data: We may collect demographic information about you, including through user surveys. We may also receive demographic information about you from third parties.
    • User Content: We may collect information that you submit when you contact Greyhound customer support, provide ratings or compliments for other users, or otherwise contact Greyhound.

    2. INFORMATION CREATED WHEN YOU USE OUR SERVICES

    This may include: 

    • Location Information: Depending on the Greyhound services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.

    • Transaction Information: We collect transaction details related to your use of our services, including the type of services you requested or provided, your transaction details, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your loyalty promotion code, we may associate your name with that person.

    • Usage Information: We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Statement below.

      • Cookies A cookie is a small text file that is stored on a user’s device, which may be session ID cookies or tracking cookies. Session cookies make it easier for you to navigate the Service and expire when you close your browser. Tracking cookies remain longer and help in understanding how you use the Service and enhance your user experience. Cookies may remain on your hard drive for an extended period of time. If you use your browser’s method of blocking or removing cookies, some but not all types of cookies may be deleted and/or blocked and as a result some features, and functionalities of the Service may not work.  A Flash cookie (or locally shared object) is a data file which may be placed on a device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your device.  HTML5 cookies can be programmed through HTML5 local storage. Flash cookies and HTML5 cookies are locally stored on your device other than in the browser and browser settings won’t control them.  To identify certain types of local shared objects on your device and adjust your settings, please visit: www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html.  The Service may associate some or all of these types of cookies with your devices.
    • Device Information: We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.

    3. INFORMATION FROM OTHER SOURCES

    These may include:

    • User feedback, such as ratings or compliments.

    • Users providing your information in connection with referral programs.

    • Users requesting services for or on your behalf.

    • Users or others providing information in connection with claims or disputes.

    • Partner transportation companies.

    • Publicly available sources.

    • Marketing service providers.

    • Greyhound may combine the information collected from these sources with other information in its possession.

    How We Use Your Info

    SUMMARY

    Greyhound collects and uses information to enable reliable and convenient transportation, and other products and services. We also use the information we collect:

  • To provide transaction and travel confirmation communications
  • To enhance the customer experience including through personalization
  • For customer support
  • To facilitate our marketing programs including offers, targeted advertisements, promotions or contests
  • For research, development and analytical purposes
  • To enhance the safety and security of our users and services
  • In connection with legal proceedings
  • Greyhound does not sell your personal information / data to, or share it with, third parties, except (i) at your direction or with your consent; (ii) as part of a merger, asset sale, restructuring or similar transaction; or (iii) with third parties who are authorized by Greyhound as a service provider. These third-party service providers are required to use adequate security measures to protect your personal information / data.

    Greyhound uses the information it collects for purposes including:

    1. Providing services and features

    Greyhound uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:

    • Enable transportation and other services. This includes automated processing of your information to enable loyalty program rewards and discounts.
    • Create and update your loyalty account.
    • Verify your identity.
    • Process or facilitate payments for those services.
    • To track the progress of your ride.
    • Enable features that allow you to share information with other people, such as when you submit a compliment about a driver or refer a friend to Greyhound.
    • Enable features to personalize your Greyhound account and experience such as to enable quick access to previous destinations.
    • Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyze usage and activity trends.

    2. Safety and security

    We use your data to help maintain the safety, security and integrity of our services and users. This includes, for example:

    Using device, location, profile, usage and other information to prevent, detect, and combat fraud or unsafe activities. This includes processing of such information, in certain countries, to identify practices or patterns that indicate fraud or risk of safety incidents. This may also include information from third parties. In certain cases, such incidents may lead to deactivation by means of an automated decision-making process. Users in the EU have the right to object to this type of processing; please refer to the Special Information for EU Customers section of our privacy policy.

    3. Customer support

    Greyhound uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:

    • Direct your questions to the appropriate customer support person

    • Investigate and address your concerns

    • Monitor and improve our customer support responses

    4. Research and development

    We may use the information we collect for testing, research, analysis and product development. This allows us to develop new features and products, improve and enhance the safety and security of our services.

    5. Communications from Greyhound

    Greyhound may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, account information, updates and events.
    Greyhound may also use the information to promote and process contests and sweepstakes, fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners. You may receive some of these communications based on your profile as a loyalty member and/or User.  Users in the EU have the right to object to this type of processing; please refer to the Special Information for EU Customers section of our privacy policy.

    Customers may opt-out of any non-transactional emails by selecting “unsubscribe” in any email communication.

    6. Partner Usage of information we collect

    Our partners may collect information directly from your device, such as your IP address, device ID, and information about your browser or operating system; may combine personal and non-personal information about you with information from other sources; and may place or recognize a unique cookie on your browser. This activity enables them to identify you to facilitate the delivery of marketing on our behalf. To opt-out of recognition services provided by our partner LiveRamp, please go to https://liveramp.com/opt_out/. To opt-out of third-party cookies, please go to http://www.aboutads.info/choices.

    7. Legal proceedings and requirements

    As permitted by applicable law, Greyhound reserves the right, without limitation to collect information necessary to investigate or address claims, or disputes relating to your use of Greyhound services, or as requested by regulators, government entities and official inquiries.

    Cookies and Third-Party Technologies and Services

    SUMMARY

    Greyhound and its partners use cookies and other identification technologies on our apps, websites, emails, and online advertisements for purposes described in this policy.

    Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements that are used to remember your browser or device during and across website visits. We also utilize other technologies that may identify you or the devices you use. For example, “pixel tags” (also called beacons) are small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser, including for example: device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, advertising identifiers, and other similar information, including the small text file (the cookie) that uniquely identifies the device. Pixels provide the means by which third parties can set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner. “Local storage” refers generally to other places on a browser or device where information can be stored by websites, ads, or third parties (such as HTML5 local storage and browser cache). “Software Development Kits” (also called SDKs) function like pixels and cookies but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, and thereby allow the partner to collect certain information about user interaction with the app and information about the user device and network information.   Greyhound uses cookies and similar technologies for purposes such as:

    • Authenticating users
    • Remembering user preferences and settings
    • Determining the popularity of content
    • Delivering and measuring the effectiveness of advertising campaigns
    • Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services. We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our services, as well as when you visit other online sites and services. Please see our Cookie Statement below for more information regarding the use of cookies and other technologies described in this section, including regarding your choices relating to such technologies.
      • Cookies A cookie is a small text file that is stored on a user’s device, which may be session ID cookies or tracking cookies. Session cookies make it easier for you to navigate the Service and expire when you close your browser. Tracking cookies remain longer and help in understanding how you use the Service and enhance your user experience. Cookies may remain on your hard drive for an extended period of time. If you use your browser’s method of blocking or removing cookies, some but not all types of cookies may be deleted and/or blocked and as a result some features, and functionalities of the Service may not work.  A Flash cookie (or locally shared object) is a data file which may be placed on a device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your device.  HTML5 cookies can be programmed through HTML5 local storage. Flash cookies and HTML5 cookies are locally stored on your device other than in the browser and browser settings won’t control them.  To identify certain types of local shared objects on your device and adjust your settings, please visit: www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html.  The Service may associate some or all of these types of cookies with your devices.
      • Web Beacons (“Tracking Pixels”) Web beacons are small graphic images, also known as “Internet tags” or “clear gifs,” embedded in web pages and email messages. Web beacons may be used, without limitation, to count the number of visitors to the service, to monitor how users navigate the service, and to count content views.
      • Embedded Scripts An embedded script is programming code designed to collect information about your interactions with the service. It is temporarily downloaded onto your computer from our web server, or from a third party with which we work and is active only while you are connected to the service and deleted or deactivated thereafter.
      • Location-identifying Technologies GPS (global positioning systems) software, geo-filtering and other location-aware technologies locate you (sometimes precisely), or make assumptions about your location, for purposes such as verifying your location and delivering or restricting content based on your location. If you have enabled GPS or use other location-based features on the service, your device location may be tracked by us and third parties. Our service content may be personalized based on various information we may have about you to try to provide you with more location-relevant content.
      • Device Recognition Technologies Technologies, including application of statistical probability to data sets, as well as linking a common unique identifier to different device use (e.g., Facebook ID), which attempt to recognize or make assumptions about users and devices (e.g., that a user of multiple devices is the same user or household) (“Cross-device Data”).
      • In-App Tracking Methods There are a variety of tracking technologies that may be included in mobile applications, and these are not browser-based like cookies and cannot be controlled by browser settings. Some use device identifiers, or other identifiers such as “Ad IDs,” or may use “SDKs,” to associate app user activity to a particular app and to track user activity across apps and/or devices. SDKs are blocks of code that may be installed in our mobile application by third party companies with which we work. SDKs help us understand how you interact with our mobile application and collect certain information about the device and network you use to access our application, such as the advertising identifier associated with your device and information about how you interact with our application. 

      Some information about your use of our service and certain third-party services may be collected using tracking technologies across time and services and used by us and third parties for purposes such as to associate different devices you use and deliver relevant ads and/or other content to you on the Service and certain third-party services. Some browsers may enable you to turn on or off a so-called “Do Not Track” signal. Because there is no industry consensus on what these signals should mean and how they should operate, we do not look for or respond to “Do Not Track” signals. See the section below entitled Choice and Transparency regarding certain choices regarding these activities. We are giving you notice of the tracking technologies and your choices regarding them explained below so that your consent to encountering them is meaningfully informed.  

      Our service may include hyperlinks to, or include on or in connection with, the service (e.g., apps and plug-ins), websites, locations, platforms, applications or services operated by third parties (“Third-Party Service(s)”). These Third-Party Services may use their own cookies, web beacons, and other tracking technology to independently collect information about you and may solicit personal information from you.  

      Certain functionalities on our service permit interactions that you initiate between the Service and certain Third-Party Services, such as third party social networks (“Social Features”). Examples of Social Features include: enabling you to send content such as contacts and photos between the Service and a Third-Party Service; “liking” or “sharing” our content; logging in to our service using your Third-Party Service account (e.g., using Facebook Connect to sign-in to the Service); and to otherwise connect our service to a Third-Party Service (e.g., to pull or push information to or from our service). If you use Social Features, and potentially other Third-Party Services, information you post or provide access to may be publicly displayed on our service or by the Third-Party Service that you use. Also, both we and the third party may have access to certain information about you and your use of the Service and any Third-Party Service. 

      We are not responsible for, and make no representations regarding, the policies or business practices of any third parties, including, without limitation, Third-Party Services, and encourage you to familiarize yourself with and consult their privacy policies and terms of use. See the section called Transparency and Choice for more on certain choices offered by some third parties regarding their data collection and use, including regarding Interest-based Advertising and analytics.

    Information Sharing and Disclosure

    SUMMARY

    Some of Greyhound's products, services and features require that we share information with our affiliates, subsidiaries and business partners, for legal reasons or in connection with claims or disputes and as otherwise permissible under applicable law.

    For instance, Greyhound may share the personal information / data we collect with the following:

    1. Greyhound business partner

    For example, if you requested a service through a partnership or promotional offering made by a third party, Greyhound may share your personal information / data with those third parties. This may include, for example, other apps or websites that integrate with our APIs, or services, or those with an API or service with which we integrate, or business partners with whom Greyhound may partner with to deliver a promotion, a contest or a specialized service.

    2. With the general public when you submit content to a public forum

    We love hearing from our users -- including through public forums such as Greyhound blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.

    3. With Greyhound subsidiaries and affiliates

    We share personal information / data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, Greyhound processes and stores personal information / data in the United States on behalf of its international subsidiaries and affiliates.

    4. With Greyhound service providers

    Greyhound may provide personal information / data to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example:

    • Payment processors and facilitators.
    • Cloud storage providers.
    • Marketing partners and marketing platform providers.
    • Data analytics providers.
    • Research partners, including those performing surveys or research projects in partnership with Greyhound or on Greyhound’s behalf.
    • Vendors that assist Greyhound to enhance the safety and security of its apps.
    • Consultants, lawyers, accountants and other professional service providers.
    • Fleet partners.
    • Insurance and financing partners.
    • Locations and other operating locations
    • Restaurant partners.
    • Third party vehicle suppliers.

    5. For legal reasons or in the event of a dispute

    Greyhound may share your personal information / data if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
    This includes sharing your personal information / data with law enforcement officials, government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies, to protect Greyhound’s rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another person’s credit card, we may be required by law to share personal information / data with that credit card holder, including trip information.
    This also includes sharing your personal information / data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

    6. With your consent

    Greyhound may share your personal information / data other than as described in this policy if we notify you and you consent to the sharing.

    Information Retention and Deletion

    SUMMARY

    Greyhound retains a loyalty user profile and other personal information / data for as long as you maintain your Greyhound account, as permitted by applicable law, otherwise for record keeping, and as required by applicable law.

    Without limiting the generality of the foregoing, Greyhound typically retains certain personal information / data, including transaction, location, usage and other personal information / data for at least 7 years in connection with regulatory, tax, insurance or other requirements and for other legitimate business purposes in the places in which it operates. Once such personal information /data is no longer necessary to provide Greyhound's services, enable customer support, enable identification and enhancements the user experience or other operational purposes, Greyhound takes steps to prevent access to or use of such personal information / data for any purpose other than compliance with these requirements or for purposes of safety, security and fraud prevention and detection. Greyhound thereafter deletes or anonymizes such personal information / data in accordance with applicable laws.

    Users may request deletion of their accounts at any time. Following such request, Greyhound deletes the personal information / data that it is not permitted or required to retain, and restricts access to or use of any personal information / data it retains consistent with the retention purpose(s).

    In certain circumstances, Greyhound may be unable to delete your account, such as if there is an outstanding credit on your account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, Greyhound will delete your account as described above.

    Greyhound may retain certain personal information / data if necessary for its legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, if Greyhound shuts down a user's account because of fraud or security incidents, Greyhound may retain certain personal information / data about that account to prevent that user from opening a new Greyhound account in the future.

    Special Info for California Users

    SUMMARY

    This California Privacy Notice (“California Notice”) applies to “Consumers” as defined by the California Consumer Privacy Act (“CCPA”) as a supplement to our other privacy policies or notices. In the event of a conflict between any other policy, statement or notice and this California Notice, this California Notice will prevail as to California Consumers and their rights under the CCPA.

    This California Notice covers our collection, use, disclosure, and sale of California Consumers’ “Personal Information” as defined by the CCPA (“PI”), except to the extent such PI is exempt from the notice obligations of the CCPA, for the twelve months preceding the Effective Date. This California Notice also covers rights California Consumers have under the CCPA, as well other notices to Californians required by other laws.

    Consistent with the CCPA, job applicants, current and former employees and independent contractors (“Personnel”), and subjects of certain business-to-business communications acting solely in their capacity as representatives of another business, are not considered “Consumers” for purposes of this California Notice or the rights described herein. Publicly available information is also not treated as PI under the CCPA, so this notice is not intended to apply to that data and your Consumer privacy rights do not apply to that data.

    The CCPA is a new law and there remain differing interpretations of it and the regulations that implement it. Accordingly, we may from time-to-time update information in our notices regarding our data practices and your rights, modify our methods for you to make and for us to respond to your requests, and/or supplement our response(s) to your requests, as we continue to develop our compliance program to reflect the evolution of the law and our understanding of how it relates to our data practices. Terms defined in the CCPA that are used in this California Notice shall have the same meaning as in the CCPA.

    A. Personal Information We Collect

    Based on our 2020 data practices we give you notice that we collect the following types of PI about California Consumers, and use and share it as set forth below. This notice will be updated annually, and our current privacy notices at the point of collection as well as our general privacy policies may reflect more current practices.

    Category of PI

    Examples of PI

    1. Identifiers (as defined in CCPA §1798.140(o)(1)(A))

    This may include but is not limited to:  name, email, postal address, Internet Protocol address, cookie ID, and device identifier and other unique identifiers.

    2. Personal Records (as defined in CCPA §1798.140(o)(1)(B))

    This may include but is not limited to:  telephone number, credit card number, debit card number, and other payment or banking information (including related payment verification information).

    3. Personal Characteristics or Traits (as defined in CCPA §1798.140(o)(1)(C))

    This may include, but is not limited to:  sex, race, and other demographic information.

    4. Customer Account Details / Commercial Information (as defined in CCPA §1798.140(o)(1)(D))

    This may include, but is not limited to: type of services you requested or provided, your transaction details, date and time the service was provided, amount charged, distance traveled, and payment method.

    5. Internet Usage Information (as defined in CCPA §1798.140(o)(1)(F))

    This may include, but is not limited to: access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services.

    6. Geolocation Data (as defined in CCPA §1798.140(o)(1)(G))

    This may include, but is not limited to: your precise or approximate location information as determined through data such as GPS, IP address and WiFi.

    7. Sensory Data (as defined in CCPA §1798.140(o)(1)(H))

    This may include, but is not limited to: audio recordings of customer care calls and certain other user content.

    8. Professional or Employment Information (as defined in CCPA §1798.140(o)(1)(I))

    This may include, but is not limited to:  professional, educational, or employment-related information.

    9. Inferences from PI Collected (as defined in CCPA §1798.140(o)(1)(K))

    This may include, but is not limited to: creating a profile about a Consumer reflecting the Consumer’s preferences, characteristics, psychological trends, preferences, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

    The chart above reflects the categories of PI required by the CCPA.  There may be additional information that we collect meeting the CCPA’s definition of PI that is not reflected by a category, in which case we will treat it as PI as required by the CCPA, but will not include it when we are required to describe our practices by category of PI.

    As permitted by applicable law, we do not, deidentified data or aggregate consumer information as PI and we reserve the right to convert, or permit others to convert, your PI into deidentified data or aggregate consumer information, and may elect not to treat publicly available information as PI.  We have no obligation to re-identify information or keep it longer than we need it to respond to your requests.

    • Sources of PI. We may collect your PI directly from you or from service providers, data analytics providers, advertising networks, vendors and suppliers, our affiliates, or other users of our services. 
    • Use of PI. Generally, we collect, retain, use and share your PI to provide you services and as otherwise related to the operation of our business. For more detail on our disclosures and sale of PI, see the next section called Sharing of PI.
      We may collect, use and share the PI we collect for one or more of the following business purposes:

    - Processing Interactions and Transactions
    - Managing Interactions and Transactions
    - Performing Services
    - Research and Development
    - Quality Assurance
    - Security
    - Debugging
    - Other business purposes as described in our main privacy policy

      In addition, we may collect, use and share your PI to investigate or address claims, or disputes relating to your use of Greyhound services, or as requested by regulators, government entities and official inquiries. 
      Subject to restrictions and obligations of the CCPA, our vendors may also use your PI for some or all of the above listed business purposes and certain of their own business purposes as permitted of service providers under the CCPA.  Our vendors may themselves engage services providers or subcontractors to enable them to perform services for us, which sub-processing is, for purposes of certainty, an additional business purpose for which we are providing you notice. In addition, we may collect, use and share your PI as required or permitted by applicable law.

    B. Sharing of PI

    We may disclose all of the categories of PI noted above with our service providers to provide us services to further our above noted business purposes.  

    We do not believe that we “sell” Consumer PI as those terms are defined under the CCPA. For more information on your do not sell rights, see the Do Not Sell subsection of the California Privacy Rights section of this California Notice below. 

    C. California Privacy Rights

    We provide California Consumers the CCPA rights described below. You have the right to exercise these rights via an authorized agent who meets the agency requirements of the CCPA and related regulations as described in subsection E below. As permitted by the CCPA, any request you submit to us is subject to an identification and residency verification process (“Verifiable Consumer Request”), as described in subsection E below. We will not fulfill your CCPA request unless you have provided sufficient information for us to reasonably verify you are the Consumer about whom we collected PI. Please follow the instructions below and respond to any follow up inquires we may make. You may also obtain information on how to make, and may submit, a request by asking a manager/representative at any of our ticket sales offices.

    Your California Consumer privacy rights are as follows:

    The Right to Know

    • Categories: You have the right to send us a request, no more than twice in a twelve-month period, for any of the following information for the period that is twelve months prior to the request date:
    • •    The categories of PI we have collected about you.
      •    The categories of sources from which we collected your PI.
      •    The business or commercial purposes for our collecting or selling your PI.
      •    The categories of third parties to whom we have shared your PI.
      •    A list of the categories of PI disclosed for a business purpose in the prior 12 months and, for each, the categories of recipients, or that no disclosure occurred.
      •    A list of the categories of PI sold about you in the prior 12 months and, for each, the categories of recipients, or that no sale occurred.
       
      To make a request, visit www.privacyrequest.greyhound.com or call us via phone at 1-877-801-1404.
       Please note that PI is retained by us for various time periods, so we may not be able to fully respond to what might be relevant going back 12 months prior to the request.
    • Specific Pieces: You also have the right to make or obtain a transportable copy, no more than twice in a twelve-month period, of your PI that we have collected in the period that is 12 months prior to the request date and are maintaining. To make a request, visit www.privacyrequest.greyhound.com or call us via phone at 1-877-801-1404. Please note that PI is retained by us for various time periods, so we may not be able to fully respond to what might be relevant going back 12 months prior to the request. 

    Do Not Sell:
    We do not believe that we sell your PI as “sell” is defined under the CCPA, and until such time as we change this policy by updating this Privacy Notice, and provide a method to opt-out of sale, we will not sell your PI unless we first obtain your affirmative consent to do so.  However, as noted in our general Privacy Policy and our Cookie Statement, there may be cookies and other tracking technologies on our online services that may provide data, which may be treated as PI under the CCPA, to other parties that may use it for their own purposes, which in turn may provide that data to other parties for their own purposes. There is not currently a consensus as to if these activities constitute a sale as defined by the CCPA, and we do not currently treat these activities as a “sale. Accordingly, if you want to exercise control over cookies and tracking technologies associated with our services, rather than providing us a “do not sell” instruction as set forth above, then see the “Tracking Technologies Generally” subsection of the “Choices and Transparency” section of our Privacy Policy below. Further, there is also not currently a consensus as to how various user-enabled privacy or “do not track” signals or settings should be treated or what they mean, so we will not look for or respond to any that are not expressly listed here as programs in which we participate or otherwise accept, which may change as programs evolve. We may disclose your PI for the following purposes, which are not a sale: (i) if you direct us to share PI; (ii) to comply with your requests under the CCPA; (iii) disclosures amongst the entities that constitute Company as defined above, or as part of a merger or asset sale; and (iv) as otherwise required or permitted by applicable law.

    Delete:
    Except to the extent we have a basis for retention under CCPA, you may request that we delete your PI that we have collected directly from you and are maintaining. Our retention rights include, without limitation, to complete transactions and service you have requested or that are reasonably anticipated, for security purposes, for legitimate internal business purposes, including maintaining business records, to comply with law, to exercise or defend legal claims, and to cooperate with law enforcement. Note also that we are not required to delete your PI that we did not collect directly from you. To make a request, visit www.privacyrequest.greyhound.com or call us via phone at 1-877-801-1404.

    However, you may alternatively exercise more limited control of your PI by instead exercising one of the following more limited opt-out:

    Commercial email opt-out, or cancellation of your Road Rewards program membership

    Non-Discrimination and Financial Incentive Programs:
    We will not discriminate against you in a manner prohibited by the CCPA because you exercise your CCPA rights.  However, we may charge a different price or rate, or offer a different level or quality of good or service, to the extent that doing so is reasonably related to the value of the applicable data. In addition, we may offer you financial incentives for the collection, sale, retention and  use of  your  PI as permitted by the CCPA that can, without limitation, result in reasonably different prices, rates, or quality  levels. The material aspects of any financial incentive will be explained and described in its program terms. For a list of our current financial incentive programs and their terms, including how to opt-in or withdraw your opt-in, and the basis for valuing your PI in connection with program benefits, click here. Please note that participating in incentive programs is entirely optional, you will have to affirmatively opt-in to the program and you can opt-out of each program (i.e., terminate participation and forgo the ongoing incentives) prospectively by following the instructions in the applicable program description and terms. We may add or change incentive programs and/or their terms by posting notice on the program descriptions and terms linked to above so check them regularly.

    D. Verification and Responses

    • Generally:  Some PI we maintain about Consumers is not sufficiently associated with enough PI about the Consumer for us to be able to verify that it is a particular Consumer’s PI when a Consumer request that requires verification pursuant to the CCPA’s verification standards is made (e.g., clickstream data tied only to a pseudonymous browser ID where you do not provide us the corresponding IP address). As required by the CCPA we do not include that PI in response to those requests. We require a high degree of certainty that the requester is the applicable data subject for access to specific pieces of PI, and if we cannot reach that level of certainty we will treat the request as a request for categories of PI. If we cannot reach a reasonable degree of certainty that the requester is the applicable data subject we will not provide category information beyond a copy of the CA Notice that describes our data practices generally as to all Consumers. We take the same approach to requests to delete, applying a high or reasonable degree of certainty depending on the sensitivity of the data and the risk of harm from unauthorized deletion. If you do not provide the requisite data points, we will be unable to verify you sufficiently in order to honor your request. If we cannot comply with a request, we will explain the reasons in our response. You are not required to create an account with us to make a Verifiable Consumer Request, but you may use your account to do so.  We will use PI provided in a Verifiable Consumer Request only to verify your identity or authority to make the request and to track and document request responses, unless you also gave it to us for another purpose. We will make commercially reasonable efforts to identify Consumer PI that we collect, process, store, disclose and otherwise use and to respond to your California Consumer privacy rights requests. In some cases, particularly with voluminous and/or typically irrelevant data, we may suggest that you receive the most recent or a summary of your PI and give you the opportunity to elect whether you want the rest or not. We reserve the right to direct you to where you may access and copy responsive PI yourself. We will typically not charge a fee to fully
      respond to your requests; provided, however, that we may charge a reasonable fee, or refuse to act upon a request, if your request is excessive, repetitive, unfounded or overly burdensome. If we determine that the request warrants a fee, or that we may refuse it, we will give you notice explaining why we made that decision. You will be provided a cost estimate and the opportunity
      to accept such fees before we will charge you for responding to your request. Consistent with the CCPA and our interest in the security of your PI, we will not deliver to you your social security number, driver’s license number or other government-issued ID number, financial account number, any health or medical identification number, an account password, security questions or answers, or biometric data in response to a CCPA request; however, you may be able to access some of this information yourself through your account if you have an active account with us.
    • Agent Request:  If a Consumer chooses to submit a request through an authorized agent, Greyhound requires the Consumer to:

      - Provide the authorized agent signed permission by the Consumer to submit a request, a copy of which must be provided to us;
      - Verify their own identity directly with us;
      - Directly confirm with us that they provided the authorized agent permission to submit the request.

      If the authorized agent has a power of attorney issued under California Probate Code sections 4000 to 4465, then the written agreement is not necessary. Pursuant to Probate Code Sections 4121 and 4122, a power of attorney is only valid if it is notarized or witnessed by two adults other than the attorney-in-fact. Where witnesses are used rather than a notary, Greyhound
      requires verification of the witnesses’ identities, and verification that they in fact witnessed the appointment. The power of attorney must be sufficiently broad, or specific, to establish agency to make a CCPA request. Greyhound is entitled to a power of attorney if the attorney-in-fact cannot reasonably verify the validity of the power of attorney.  If the authorized agent is not authorized by a power of attorney, Greyhound requires an agent that is an entity be registered with the Secretary of State to conduct business in California.  Greyhound is entitled to verify the legitimacy of an agency appointment, such as through a representation under the penalty of perjury with two verified witnesses. Greyhound is entitled to require a natural person acting on behalf of an entity agent to attest under penalty of perjury with two verified witnesses that (1) they are authorized to act on behalf of the entity and the consumer; (2) they are who they claim to be; and (3) everything they have submitted is valid and accurate. Greyhound is entitled to require the same of an individual acting as an agent, except for the qualification that they be registered with the Secretary of State to do business in California.  In the absence of any of the general conditions detailed above, Greyhound is entitled to reject any request submitted through an agent. In addition, the agent is subject to the verification standards applicable to the type of request(s) made.

    E. California Minors

    Although our online service(s) are intended for an audience over the age of majority, any California residents under the age of eighteen (18) who have registered to use our online services, and who posted content or information on the service, can request removal by contacting us here, detailing where the content or information is posted and attesting that you posted it. We will then make reasonably good faith efforts to remove the post from prospective public view or anonymize it, so the minor cannot be individually identified to the extent required by applicable law. This removal process cannot ensure complete or comprehensive removal. For instance, third parties may have republished or archived content by search engines and others that we do not control. Based on our 2020 data practices we give you notice that we collect the following types of PI about California Consumers, and use and share it as set forth below. This notice will be updated annually, and our current privacy notices at the point of collection as well as our general privacy policies may reflect more current practices.

     

    Special Info for Nevada Users

    Nevada law allows customers to “opt-out” of the sale of certain personal information, called “covered information.” At Greyhound, we do not sell covered information as defined in the law and we have no plans to change that practice. If you want to be notified if we do change that practice, you may contact us here and provide your name, Nevada resident address, and email address. We’ll contact you if there are any changes and you can complete your opt out at that time. If your contact information changes at any point, contact us in the same manner to update your contact information. For more information about our data collection and sharing practices, please review this Privacy Policy. We may share your data as explained in this Privacy Policy for different purposes, such as to make your experience and our services better, and those activities are separate from the opt out request.

    Special Info for EU Users

    SUMMARY

    This section applies to personal data we obtain from EU data subjects that we process in accordance with EU data protection law; it explains certain rights you may have with respect to your personal data.

    Greyhound provides services to users throughout the United States, Canada and Mexico.

    We process personal information / data inside and outside of the United States. 

    If you live in the United States, the data controller for the personal information / data you provide or that is collected by Greyhound or its affiliates is:

    Greyhound Lines, Inc.
    350 N. St. Paul
    Dallas, TX 752017 5 2 0 1

    Questions, comments and complaints about Greyhound's data practices can be submitted to Greyhound's data protection office at DPO@greyhound.com.

    We process personal information / data inside and outside of the United States. Greyhound transfers personal information / data of users' outside the United States on the basis of mechanisms approved under applicable laws.

    Personal data Processing: Below we explain how we collect and process your personal data, including the legal basis for the processing activity. 

    We may collect, use, store transfer, or otherwise process certain personal data about you  such as:

    Identity Data including first name, last name, username or similar identifier, marital status, title, date of birth and gender.
    Contact Data including billing address, home address, email address and telephone numbers.
    Financial Data including bank account and payment card details.
    Transaction Data including details about payments to and from you and other details of products and services you have purchased from us.
    Technical Data including internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our websites.
    Profile Data including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
    Usage Data including information about how you use the websites, products and services.
    Health Data including information relating to your mobility and disability status to enable us to provide assisted travel.
    Marketing and Communications Data including your preferences in receiving marketing from us and third parties and your communication preferences. We have set out below a list of all the ways we may use your personal data and which of the legal bases we rely on to do so.
    We have also identified what our legitimate interests are, where appropriate. 

    Choices and Transparency

    SUMMARY

    Greyhound provides means for you to see and control the personal information / data that Greyhound collects, including through:

  • in-app privacy settings
  • device permissions
  • in-app ratings pages
  • marketing opt-outs
  • You may also request that Greyhound provide you with explanation, copies or correction of your data.

    A. DEVICE PERMISSIONS

    Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Greyhound app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Greyhound app seeks before you first use the app, and your use of the app constitutes your consent.

    To learn more about how you can control location permissions using your mobile device’s operating system settings, please visit the following links depending on which device you use:

    Android:

    iOS:

    B. EXPLANATIONS, COPIES AND CORRECTION

    By submitting an online request at www.privacyrequest.greyhound.com or via phone at 1-877-801-1404, you may request that Greyhound:

    • Provide a detailed explanation regarding the personal information / data Greyhound has collected about you and how it uses that personal information / data
    • Receive a copy of the personal information / data Greyhound has collected about you
    • Request deletion of the personal information / data Greyhound has collected about you 
    • Request correction of any inaccurate personal information / data that Greyhound has about you, contact Greyhound at dataprivacy@greyhound.com

    We will apply the applicable law of your jurisdiction to determine the scope of your request rights and the standards for verifying your identity.  You can also edit the name, phone number and email address associated with your loyalty account through Road Rewards My Account on Greyhound.com

    C. MARKETING OPT-OUTS

    You may opt out of receiving promotional emails from Greyhound by using the “unsubscribe” link that is in every promotional email. Please note that if you opt out, we may still send you non-promotional messages, such as ticket confirmations, alerts for changes to your trip and loyalty account information.

    D. TRACKING TECHNOLOGIES GENERALLY

    Regular cookies may generally be disabled or removed by tools available as part of most commercial browsers, and in some instances blocked in the future by selecting certain settings. Browsers offer different functionalities and options, so you may need to set them separately. Also, tools from commercial browsers may not be effective with regard to Flash cookies (also known as locally shared objects), HTML5 cookies, or other tracking technologies. For information on disabling Flash cookies, go to Adobe’s website http://helpx.adobe.com/flash-player/kb/disable-third-party-local shared.html. Please be aware that if you disable or remove these technologies, some parts of the service may not work and that when you revisit the service your ability to limit browser-based tracking technologies is subject to your browser settings and limitations.

    For easy access, here are links on how to manage cookies from some of the more popular browsers:

    • Google Chrome
    • Firefox
    • Internet Explorer
    • Edge
    • Safari

    We do not represent that these third-party tools, programs or statements are complete or accurate. Clearing cookies or changing settings may affect your choices and you may have to opt-out separately via each browser and other device you use. Cookie-enabled opt-outs signals may no longer be effective if you delete, block or clear cookies. We are not responsible for the completeness, accuracy or effectiveness of any third-party notices or choices.

    Some App-related tracking Technologies in connection with non-browser usage (e.g., most functionality of a mobile app) can only be disabled by uninstalling the app. To uninstall an app, follow the instructions from your operating system or handset manufacturer. Apple and Google mobile device settings have settings to limit ad tracking, and other tracking, but these may not be completely effective.

    Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no consensus among industry participants as to what “Do Not Track” means in this context. Like many online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you can visit http://www.allaboutdnt.com, but we are not responsible for the completeness or accuracy of this third party information. Some third parties, however, may offer you choices regarding their Tracking Technologies. One way to potentially identify cookies on our web site is to add the free Ghostery plug-in to your browser (www.ghostery.com), which according to Ghostery will display for you traditional, browser-based cookies associated with the web sites (but not mobile apps) you visit and privacy and opt-out policies and options of the parties operating those cookies. We are not responsible for the completeness or accuracy of this tool or third-party choice notices or mechanisms. For specific information on some of the choice options offered by third party analytics and advertising providers, see the next section.

    E. ANALYTICS and AD TRACKING TECHNOLOGIES

    You may exercise choices regarding the use of cookies from Google Analytics by going to https://tools.google.com/dlpage/gaoptout or downloading the Google Analytics Opt-out Browser Add-on. You may exercise choices regarding the use of cookies from Adobe Analytics by going to http://www.adobe.com/privacy/opt-out.html under the section labeled “Tell our customers not to measure your use of their web sites or tailor their online ads for you.”

    We may engage and work with service providers and other third parties to serve advertisements on the Service and/or on third-party services. Some of these ads may be tailored to your interest based on your browsing of the Service and elsewhere on the Internet, which may include use of precise location and/or Cross-device Data, sometimes referred to as “interest-based advertising” and “online behavioral advertising” (“Interest-based Advertising”), which may include sending you an ad on a third-party service after you have left the Service (i.e., “retargeting”). You may choose whether to receive some Interest-based Advertising by submitting opt-outs. Some of the advertisers and Service Providers that perform advertising-related services for us and third parties may participate in the Digital Advertising Alliance’s (“DAA”) Self-Regulatory Program for Online Behavioral Advertising. To learn more about how you can exercise certain choices regarding Interest-based Advertising, including use of Cross-device Data for serving ads, visit http://www.aboutads.info/choices/, and http://www.aboutads.info/appchoices for information on the DAA’s opt-out program specifically for mobile apps (including use of precise location for third party ads). Some of these companies may also be members of the Network Advertising Initiative (“NAI”). To learn more about the NAI and your opt-out options for their members, see http://www.networkadvertising.org/choices/. Please be aware that, even if you are able to opt out of certain kinds of Interest-based Advertising, you may continue to receive other types of ads. Opting out only means that those selected members should no longer deliver certain Interest-based Advertising to you but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks). Also, if your browsers are configured to reject cookies when you visit these opt-out webpages, or you subsequently erase your cookies, use a different device or web browser or use a non-browser-based method of access (e.g., mobile app), your NAI / DAA browser-based opt-out may not, or may no longer, be effective. We support the ad industry’s 2009 Self-regulatory Principles for Online Behavioral Advertising (https://www.iab.com/wp-content/uploads/2015/05/ven-principles-07-01-09.pdf) and expect that ad networks we directly engage to serve you Interest-based Advertising will do so as well, though we cannot guaranty their compliance. We are not responsible for the effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs.   

    In addition, we may serve ads on third-party services that are targeted to reach people on those services that are also identified on one of more of our data bases (“Matched List Ads”).  This is done by using Tracking Technologies or by matching common factors between our databases and the databases of the third-party services.  For instance, we may use such ad services offered by Facebook or Twitter and other Third-Party Services.  We are not responsible for these Third-Party Services, including without limitation their security of the data.  If we use Facebook to serve Matched List Ads on Facebook services, you should be able to hover over the box in the right corner of such a Facebook ad, or go to your account settings, and find out what options Facebook offers you to control such ads.  If we use Twitter Matched List Ads, you should be able to review your ad options in account settings on Twitter.  [Explain if Company offers an opt-out to its use of Matched List Ads.]  We are not responsible for such third parties’ failure to comply with your or our opt-out instructions.  Additionally, they may not give us notice of opt-outs to our ads that you give to them, and they may change their options without notice to us or you.]

    Updates To This Policy

    SUMMARY

    We may occasionally update this policy.

    We reserve the right to change this Policy from time to time consistent with applicable privacy laws and principles. If we make significant changes, we will notify you of the changes through the Greyhound website or through other means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.

    We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.