Road Rewards FAQs for members

Your Road Rewards account should make it easy for you to collect and redeem your rewards. But if you do have any questions, we're here to help.

Questions our members ask us

With all the passwords and IDs we have these days, it's easy to forget one. To retrieve yours, just click on the question mark next to the sign in fields. You'll be able to enter your email so we can send you your sign-in details.

Also, remember that your password is case sensitive, so make sure you check for any accidental capital letters.

If it's the first time you've logged in since registering for Road Rewards, make sure that you've confirmed your information by clicking on the link we sent you in your registration email (if you can't find the email, check your junk mail folder in case it ended up there instead). Once you click on the link, it will activate your account.

You can't transfer points to other people. But what you can do is get a free ride for someone traveling with you – just use your free companion pass (available once you've collected 6 points).

Also, if you're buying tickets for other people who have their own Road Rewards account, you can enter their member ID during the booking process and they'll collect points for the trip, too

No, you can only collect points for tickets you've bought after joining the program. The good news is that once you register, you can start collecting them immediately. Then, you can add your Road Rewards number to all your future ticket reservations and watch your points build up.

Points are awarded only after the trip has been taken. So if you don't travel for any reason, you don't get the points.

Don't worry, we can get you those rewards back. You'll need to contact the Road Rewards team so they can do this for you.

Yes, but you need to tell us before you travel. Just contact the Road Rewards team with your booking details handy, and they'll sort it out for you.

More info about Road Rewards

Find out how Road Rewards works, including details on collecting points, using rewards, expiration dates and other information.