Effective July 7, 2022, the Road Rewards program has ended.
Unexpired rewards must be used by their individual expiration date or by December 15, 2022, whichever comes first. Unexpired rewards can be used toward the purchase of a ticket before December 15, 2022. All unused rewards will expire on December 15, 2022.
As of July 7th, members will no longer earn points. Any trips purchased on July 7th or later will not earn points. If you already purchased a ticket for travel later, your points will be added to your account.
You can still sign in to your account to book trips faster (we automatically fill in your details for you and remember your previous trips and store your credit card details.)
Use your rewards before December 15, 2022. Here's how:
Sign in before you start booking a trip, and you'll be able to select any available reward when choosing your trip details. Or go to your account when signed in and choose the reward you want to redeem online.
Redeem by phone
Call us at 1-800-231-2222 and have your Road Rewards membership number ready. We can tell you the rewards you have available and redeem them for you right there and then.
A few things you need to know:
- You can only use one reward per purchase.
- You can only use the 10% Food & Drink discount at participating Greyhound-owned and operated food service locations.
- You can't use Road Rewards with any other promotion or discount.
- You can't give your Road Rewards points away to friends or family.
I had a ticket booked for travel for later in the year. Will I earn points for that trip?
Yes, as long as the ticket was booked before July 7, 2022, the points will be added to your account. This will be completed on/before July 14, 2022.
Can I exchange Road Rewards points for a discount?
Road Rewards points are not exchanged. We use them to determine when you’ve earned a new reward. For example, if you’ve earned 6 points you received a 15% off reward and when you’ve earned 10 points, you received a 20% off reward. Your total points balance would be 10. It doesn’t change until the points expire.
If I exchange my reward for a ticket, can I make changes or refund the ticket?
Road Rewards tickets are non-refundable. You can exchange your ticket if the fare purchased allows it, but you won’t get to refund or put your reward back in your account.ign in to your account.