Questions about refunds or exchanges

Please note: We can't process refunds through this form. To apply for a refund you'll need to send us your original ticket along with your refund request, in writing, to:

Greyhound Lines, Inc.
P.O. Box 660691, MS 470
Dallas, TX 75266-0691

Before you email us, you can check if you're eligible for a refund or exchange online.

If you have any other questions, please use this form and we'll get back to you.

Your details

Please tell us where you got on and off the bus and the date of your trip

Your comments or questions: