Contact Us

Contact Us

If you need further information about travel on Greyhound, we're here to help. To get to the right team, please review the list below. Please do not write to the local terminals for customer or baggage assistance matters.

Fare and schedule information
1-800-231-2222
01-800-710-8819 (Mexico)
ifsr@greyhound.com

Assistance for customers with disabilities
1-800-752-4841

TDD/TTY
1-800-345-3109
5:00 a.m. - 2:00 a.m. Central time zone

Español
1-800-531-5332
5:00 a.m. - 2:00 a.m. Central time zone

International callers without toll-free access
214-849-8100
5:00 a.m. - 1:00 a.m. Central time zone

Corporate office
214-849-8000
Greyhound Lines, Inc.
PO Box 660362
Dallas, TX 75266

01-800-010-0600 (Mexico)
Greyhound Mexico
Juan Aldama Sur #924
Col. Centro, Monterrey N.L., Mexico

Web site support
webmaster@greyhound.com
1-800-268-9000

Customer Assistance
214-849-8966
7:00 a.m. - 7:00 p.m., Central time zone, Monday through Friday

Greyhound Lines, Inc.
P.O. Box 660691, MS 470
Dallas, TX 75266-0691

If you have a specific customer service issue other than baggage or refunds, use our online form to send an e-mail to our Customer Assistance Group.


Driving Careers
214-849-8000
More Information

Baggage Claims & Service
214-849-6246
7:00 a.m. – 7:00 p.m., Central time zone, Monday through Friday

Greyhound Lines, Inc.
P.O. Box 660691, MS 470
Dallas, TX 75266-0691

For problems with baggage handling, use our online form to send an e-mail to Baggage Services. For lost baggage, use our online form to send an e-mail to our Baggage Locator Service.

Refunds
For general questions with refunds, please use our online form to send an e-mail to our Refunds Desk. To apply for a refund, you must submit a request (with the original ticket) in writing to the following address:

Greyhound Lines, Inc.
P.O. Box 660691, MS 470
Dallas, TX 75266-0691

Charter Sales & Service
1-800-454-2487
8:00 a.m. - 5:00 p.m., Central time zone, Monday through Friday
charters@greyhound.com

Commercial Services & Corporate Travel
1-800-440-7712
6:30 a.m. - 8:00 p.m., Central time zone, Monday through Friday
8:00 a.m. - 6:00 p.m., Central time zone, Saturday
8:00 a.m. – 5:00 p.m., Central time zone, Sunday
commercial.sales@greyhound.com

Greyhound Package Express
1-800-739-5020
7:00 a.m. - 7:00 p.m., Central time zone, Monday through Friday
For rate quotes and customer service-related matters, use our online form to send an e-mail to the GPX Assistance Desk.

Unsafe Driving
To report unsafe driving by a Greyhound bus, contact the National Clearinghouse for Bus Safety at 1-800-SAFE-BUS.