About Greyhound

Bill Blankenship, President and Chief Operating Officer

Bill Blankenship is chief operating officer for Greyhound Lines, Inc. In addition to overseeing all operations, Bill is responsible for safety and security measures, technical applications, and business process and analysis for the company’s passenger service and previously Greyhound Package Express (GPX).

A passion for people (passengers and employees alike) keeps Bill tirelessly focused on finding better ways to do things. As COO, he wants Greyhound customers to have a positive travel experience so they return for future trips knowing the company has their safety and satisfaction at the heart of its business strategy.

Bill’s journey to Greyhound

Bill joined Greyhound in 1996 as part of the GPX division where he worked his way to a position as director of Package Express. In 2004, he was promoted to general manager, where he oversaw operations of the company’s terminals, drivers and agencies in the western U.S., then, in 2008, he moved into his current role overseeing all operations in the U.S. and Canada. Prior to joining Greyhound, Bill honed his leadership and logistical skills as a regional manager for Charlotte-based Pony Express Courier, where he managed sales and operations.

Bill earned a Bachelor of Arts degree in marketing from Nicholls State University.

Most memorable Greyhound experience

“My most memorable Greyhound experience was right after Hurricane Katrina hit New Orleans. Greyhound promptly responded to assist with evacuation and relief efforts, and we worked hard to resume our service. Greyhound committed buses and resources in very short order, and many of our drivers and employees volunteered—displaying an outstanding level of professionalism and compassion. I was born in Louisiana, and near New Orleans, so it was personal for me. Afterwards, I was able to convince my mother to move closer to our family in Dallas, and I am still proud of Greyhound and our employees.”

Nahtan Oujezdsky, Chief Financial Officer, Flix North America

As Chief Financial Officer, Nathan Oujezdsky provides leadership and oversight of Flix North America’s financial performance, partnering with Greyhound and Flix leadership to drive topline growth, operating efficiency and cost control to provide outstanding value and exceed the expectations of our investors, customers and employees.

Nathan’s journey to Greyhound

Nathan’s career includes leadership and management positions in a Big Four Accounting & Advisory firm, a Fortune 500 publicly-traded business and a $20+ billion privately-held business. Most recently, Nathan was Vice President of Commercial Finance at Southern Glazer’s Wine & Spirits, the largest distributor of wine and spirits in North America. Prior to Southern Glazer’s, Nathan spent eight years at Keurig Dr Pepper, formerly Dr Pepper Snapple Group, across corporate, commercial, supply chain and investor relations finance roles. He began his professional career at Deloitte, first in the audit practice and later, providing M&A advisory services to strategic and financial buyers and sellers.

Nathan is a licensed Certified Public Accountant and holds a BA in Economics from the University of Texas at Austin, and a Master of Professional Accounting degree from the McCombs School at the University of Texas at Austin.

Mark Overton, Chief Information Officer

Mark Overton is a business leader with a clear understanding of how to leverage technology, transform organizations and drive innovation. Mark is well-versed in strategic planning, operational optimization, strategic delivery, & global collaboration.

Returning to Greyhound in 2018, Mark has come full-circle. With a clear vision of how to implement process improvements, alongside a collaborative service leadership viewpoint, he’s focused on bringing in a business-centered IT strategy and utilizing a forward-looking roadmap, turning strategic objectives to measurable successes. 

Mark's journey to Greyhound 

Upon graduating with his Bachelor’s degree from UTD, with a major in Computer Science and minor in Business and Economics, Mark has continued to masterfully navigate both disciplines throughout his career. Starting as an Application Developer and steadily climbing his way up the ladder, Mark changed lanes to management in 2003, and [initially] joined Greyhound in 2005 as the Director of IT Governance and Systems Delivery. When the IT department was relocated to FGA’s Cincinnati office in 2009, Mark didn’t go far, joining HKS (downstairs). Serving as their CIO, Associate Principal & Sr. Vice President for 9 years, Mark was responsible for the technology strategy and execution for a top international Architectural firm comprising of over 1,450 employees and 25 offices worldwide. Among some of his highlights there: restructured the information technology department to ensure alignment with business operations, established a Knowledge Management department that led their digital transformation and implementation to cloud-based platforms, and built an environment that enabled productivity and collaboration by providing the tools and technologies to seamlessly get work done anytime or anywhere.

For the last two years, Mark has been honored as a nominee for the Dallas CIO of the Year ® ORBIE ® Awards, and named a finalist in 2018. This award recognizes North Texas-based CIOs who have shown excellence in technology leadership and are shaping their industry.

Rhonda MacAndrew, Senior Vice President, Human Resources

Rhonda MacAndrew is responsible for all Human Resources, Corporate Communications and Public Relations for Greyhound Lines, Inc., in the U.S., Canada and Mexico.

She brings the value of 20 years of experience in the HR discipline, and stays well-versed in current industry-specific practices at local, state and federal levels.

As the Senior Vice President of HR, Rhonda has a dual reporting relationship and manages a staff of 48 employees, and ensures the departmental strategy supports Greyhound’s business initiatives through her guidance in the areas of training and development, recruiting, labor relations, payroll, and benefits.

Rhonda’s journey to Greyhound

The ability to keep human resource practices moving forward is a skill Rhonda established previously at her post as VP of Human Resources for Overhead Door, and within prior positions in the fields of manufacturing, financial services, retail and supply chain—where she honed competencies that include talent acquisition, management, training and development, and organizational planning.

Rhonda displayed her ability to navigate challenging obstacles when she first joined Greyhound in 2007, when she managed to maneuver a bus beautifully while participating in driver training school. Today, she remains equally adept at upholding the company’s commitment to provide safe, hassle-free journeys for travelers assisted by employees who treat them with the utmost respect.

Rhonda earned a Bachelor of Arts degree in education from Ohio Wesleyan University.  She also completed additional business course work towards her MBA at Dayton University.

Most memorable Greyhound experience

“My most memorable Greyhound experience would have to be driving the bus during driver school shortly after I joined the company. I was paranoid going through the obstacle course, but thankfully I made it. I have an ongoing appreciation for the drivers who safely carry our passengers across the continent daily.”

Todd Koch, Senior Vice President, Commercial Flix North America

Todd Koch is Greyhound’s SVP of Commercial. He oversees Greyhound’s North American network, revenue management, product, marketing, online and offline sales, and corporate strategy.

Previously he served as VP of Strategy, Marketing, and Customer Experience, where he was responsible for corporate strategy, marketing, online sales, and onboard products. Todd joined Greyhound in 2010 and has held a variety of roles in Finance, Strategy and Commercial Planning.

Todd’s journey to Greyhound

Before joining Greyhound, Todd was the director of financial planning and analysis for Centex in Dallas, Texas. There, he facilitated company-wide short and long term business planning, merger and acquisition planning, and company-wide land ownership strategies. 

Todd’s move to Greyhound was a return to the travel industry, where he has accrued many years of experience – including roles at American Airlines where he oversaw customer services planning, route performance strategy and revenue management.

Todd holds both a bachelor's degree from the University of North Carolina at Chapel Hill and a master’s degree from the University of Texas in business administration.

Most memorable Greyhound trip

“My most memorable Greyhound trip was while I was in college. What started out as three friends planning a trip to the beach turned into a 30-person group excursion. We pretty much took over the bus as we outnumbered the regular passengers on that day. We had a great ride to and from the beach, and we even added a few more people to our group along the way.”

David Mussa, Vice President of Customer Experience Flix SE

Dave Mussa has oversight of the teams responsible for ensuring Greyhound customers are at the heart of everything we do. His teams endeavor to provide a positive experience whether the need is to book a ticket on the phone or web, have general questions answered or provide help resolving any issue.

Dave is responsible for Greyhound sales contact centers, customer care contact centers, and the commercial and group sales operation. Additionally, he directs Greyhound’s social media care presence, website support and online chat service. 

Dave’s journey to Greyhound

Dave launched his professional career in 1986 after graduating from St. Mary’s University in San Antonio, TX. The travel and hospitality industry beckoned and 30+ years later he is still passionate about the industry. His vocation began on the technology side of travel and hospitality contact center operations and progressed to contact center management. Dave contributed to the significant growth of industry leaders in the transportation and hotel industries. Additionally, in the early days of online booking websites, he pioneered the first online booking tool for a major hotel chain and played a major role in the development of third-party online booking sites. 
 
Most memorable Greyhound experience 

“In my time here, there are so many moments that I am proud to have been a part of, it is hard to choose one. I can say that I couldn’t be more honored to be part of an organization that is so genuinely focused on our core values. The holiday seasons and all of the extra work done voluntarily by employees at every level to support our field operations and ultimately our customers are humbling and inspiring.”

 

Tim Parrish, Vice President, Operations and Safety

Tim Parrish sits in the driver’s seat of U.S. operations, which involves planning, customer experience and previously Package Express. He is focused and has a passion for our customers, keeping them at the heart of everything Greyhound does each day. Tim is equally zealous about our employees who work in our terminals across the U.S., striving to ensure they are in the best position possible to succeed.

Tim is also engaged in disciplined execution, process improvements, building high-performance teams, and providing best in class customer and employee satisfaction, which is all aimed at improving profits through increased quality and reduced costs. 

Tim’s journey to Greyhound 

Tim’s journey with Greyhound started in August 2017 as Regional Vice-President, Midwest, before moving into his current role as Vice President of Operations, Safety and Package Express in January 2019. He came to Greyhound from AIA Corporation where he was the Vice President of Sales. Prior to AIA, he had a 15-year career with The Hertz Corporation,he worked in various leadership roles that included City Manager, Area Manager, General Manager and Zone Vice-President of the Southeast Operations.

Most memorable Greyhound experience

“The first week I joined Greyhound, I road from Dallas, Texas, to Chicago, Illinois. It was a two-and-a-half-day trip through the middle of the country. I met so many people from different walks of life. I struck up a conversation with a gentleman who sat next to me on the bus from Nashville to Indianapolis. His story was very moving and inspirational to me, because it turned out he spent his last dollar on his bus ticket to ride from Nashville to Indianapolis to move in with his daughter. He said without Greyhound he wouldn’t have been able to get from Nashville to Indianapolis. I bought him dinner that night at a White Castle when we stopped for a rest break.  When we arrived in Indianapolis I wished him well as he got off the bus, while I continued to Chicago. This trip was eye-opening for me, and it became clear that connecting people and communities is key and the core to what we do at Greyhound.”

Mike Walker, Vice President, Technical Operations

As vice president of technical operations, Mike Walker oversees all equipment engineering and maintenance activities in North America for the substantial fleet of buses at Greyhound Lines, Inc.

As vice president of technical operations, Mike Walker oversees all equipment engineering and maintenance activities in North America for the substantial fleet of buses at Greyhound Lines in the US, Canada and Mexico.

With more than 35 years of experience in the highly skilled and technically challenging field of Fleet engineering, Mike brings a high degree of innovation and leadership to the Greyhound Technical operations function. 

Mike’s journey to Greyhound 

Before joining Greyhound, Mike held numerous technical, training and management positions with United Parcel Service. In 2010 he retired from UPS as Corporate Director of Package Fleet Engineering. Two short weeks later, Mike joined the Greyhound team as VP of Technical Operations.
Mike holds technical training degrees with GM, Ford, Mack Truck and Detroit Diesel.  Mike’s passion is people.  He believes very strongly that people are Greyhound’s most important asset. 

Most memorable Greyhound experience

“The first venture I took as a new Greyhound employee was a cross country tour in one of our marketing coaches with several members of our corporate technical operations team.  We logged more than 3500 miles that week while visiting many of our garage and service island locations.  It was an awesome opportunity to meet many members of my new Greyhound family”.