About Greyhound

Dave is well qualified for his place at the helm. He started his career with Greyhound in 1986, working part-time as a Baggage Handler to help pay his way through college. Since then, he’s acted as Express Agent, Ticket Agent, Customer Service Supervisor, Dispatcher, Terminal Manager, District Manager, Vice President Passenger Service, President Greyhound Canada, COO, Greyhound Lines, Inc., and now President and CEO, Greyhound Lines, Inc.

Dave’s journey to Greyhound

Despite planning for a different career, once Dave joined Greyhound, he never looked back. He’s proud of the company’s role in providing solutions for an increasingly congested world, and its commitment to keep people moving and communities prospering. He remains passionate about the brand today, and a primary objective is to maintain Greyhound’s position as a relevant customer-service oriented company that places passenger satisfaction first.

Dave earned a Technical Diploma in Biological Sciences from Northern Alberta Institute of Technology.

Most memorable Greyhound experience

I was riding undercover from Memphis to Cleveland on a great trip when a fan belt came off the engine outside of Louisville. Two passengers were mechanics traveling to new jobs, and they happened to have their tools. They offered to assist the driver, reinstalled the fan belt and we were on our way—but not before the driver asked passengers to give the mechanics an ovation. I was proud of them, the other passengers for their patience, and our driver. It’s a great example of recovery from a failure. I returned to my office with renewed purpose. First, to do all we can to best maintain our fleet, and second, to recognize that in spite of our best efforts, we will sometimes fail and it is how we recover that matters most.”

A passion for people (passengers and employees alike) keeps Bill tirelessly focused on finding better ways to do things. As COO, he wants Greyhound customers to have a positive travel experience so they return for future trips knowing the company has their safety and satisfaction at the heart of its business strategy.

Bill’s journey to Greyhound

Bill joined Greyhound in 1996 as part of the GPX division where he worked his way to a position as director of Package Express. In 2004, he was promoted to general manager, where he oversaw operations of the company’s terminals, drivers and agencies in the western U.S., then, in 2008, he moved into his current role overseeing all operations in the U.S. and Canada. Prior to joining Greyhound, Bill honed his leadership and logistical skills as a regional manager for Charlotte-based Pony Express Courier, where he managed sales and operations.

Bill earned a Bachelor of Arts degree in marketing from Nicholls State University.

Most memorable Greyhound experience

“My most memorable Greyhound experience was right after Hurricane Katrina hit New Orleans. Greyhound promptly responded to assist with evacuation and relief efforts, and we worked hard to resume our service. Greyhound committed buses and resources in very short order, and many of our drivers and employees volunteered—displaying an outstanding level of professionalism and compassion. I was born in Louisiana, and near New Orleans, so it was personal for me. Afterwards, I was able to convince my mother to move closer to our family in Dallas, and I am still proud of Greyhound and our employees.”

In the ever-changing landscape that is IT, Chris and his team keep pace with technology developments to insure Greyhound travellers are able to enjoy an easy, hassle-free and modern experience. BusTracker—an application that provides real-time information on bus location, schedule and arrival time—was implemented to help customers answer the question, “Where’s my bus?” Additionally, the Greyhound mobile app was developed so riders could readily view schedules, book trips and manage loyalty rewards from their smart phones or tablets.

Chris’ journey to Greyhound

Chris joined Greyhound in 2013—bringing more than 20 years of international experience in information technology strategic planning, solution delivery and organizational optimization for the likes of Sabre Holdings, Accenture, American Airlines and Adecco. Always solutions-focused, he’s prepared to go the distance when it comes to bringing advancements to the company. It’s no surprise, then, that he is an accomplished marathon runner. Chris acknowledges it often takes time to plan and implement changes that will lead to a more engaged and enjoyable customer experience, but he and his team are committed for the long haul.

In addition to “making a difference every day” on behalf of Greyhound, Chris donates his time and talents to charitable organizations that include serving as Co-chair Philanthropy Council for North Texas Food Bank; Chairman Regional Council, Make-A-Wish North Texas; Business Information Systems advisory board member, Texas Christian University (TCU).

Chris earned a Bachelor of Arts degree in German and Italian from Lancaster University, UK.

Most memorable Greyhound experience

“I once helped an elderly gentleman work out how to send text messages on his new smart watch gifted from his son. Little did this fellow know, he sought help from a highly qualified Greyhound employee.”

Bill is uniquely equipped for his position—one that requires formulating an accurate picture of the company’s past, present, and future financial health—because he has been with Greyhound for 41 years. Today, he remains passionate about the iconic brand and its ability to continue giving customers the kind of outstanding value that has kept them returning to the company for their travel solutions for the past 100 years.

Bill’s journey to Greyhound

After college, and a stint working in sales at Sear’s, Bill arrived at Greyhound and never left. He started in the tax department as a tax accountant, before moving to various finance positions within the company, including director of internal audit, controller, and most recently chief financial officer, beginning December, 2014.

Bill’s longstanding commitment to the company makes him well suited to continue analyzing risk, investment and marketing strategies, capital acquisition, efficiencies, liquidity and debt. He acknowledges he’s been surrounded by dedicated, capable and hardworking individuals and that collectively they have accomplished much. In looking forward, Bill anticipates a future that includes upgrading the current selling systems and implementing interactive features to greatly enhance the customer experience.

Bill earned a Bachelor of Science degree in accounting from the University of San Francisco.

Most memorable Greyhound experience

“One of my most memorable experiences was when Greyhound relocated nearly 1,000 positions from three separate locations to West Des Moines. The move required significant planning and coordination, and after relocating, I was proud to see how all the employees worked as a cohesive group and sought to identify efficiencies through teamwork and ingenuity.”

Andrew provides executive leadership in the areas of marketing, revenue management and network planning—in addition to customer support, services and industry relations. His key focus is on leveraging technology to make the customer experience more effortless and transparent.

Andrew’s journey to Greyhound

Andrew has a strong background in business development and finance across a wide variety of consumer-oriented enterprises, including Caremark, Frito-Lay and Centex Homes.

Andrew joined Greyhound in 2004 as the director of strategic planning and analysis. He has since served as director of operations finance, senior director of commercial finance and chief financial officer before being named chief commercial officer in 2014. Andrew is passionate about the Greyhound brand and achieving a return to its historical glory by making the company both an ideal business partner as well as the number one choice for bus customers seeking safe, economical and enjoyable travel across North America.

He earned a bachelor’s degree in history from Williams College in Williamstown, MA, and a master’s degree in business administration from the University of Chicago Booth School of Business.

Most memorable Greyhound experience

“I grew up in a small town and went to a small college in the mountains in Massachusetts. Greyhound was my ticket to “civilization.” I recall taking many bus trips to explore the big cities nearby filled with the excitement of a new adventure and the idle time to dream. I have long appreciated how Greyhound grants the freedom of exploration, affordably.”

His responsibilities include overseeing all daily passenger, packaging (GPX), charter and maintenance operations, as well as customer service, labor relations and cost controls.

Greyhound has been a part of Stuart’s life since he was a child. His father and uncle were bus drivers, and after graduating high school, Stuart began working for the iconic brand himself. Keenly aware that Greyhound has supported his family in many ways over the years, Stuart is committed to seeing that Greyhound remains relevant and successful for the long haul.

Stuart’s journey to Greyhound

To say that Stuart knows Greyhound inside and out is hardly an exaggeration. He first worked in terminal jobs that included cleaning buses and serving as ticket agent. From there, he moved on to dispatch, operations manager, general manager, and vice president before his promotion to senior vice president in 2008.

Today, as in 1986, Stuart strives to ensure customers receive a safe and reliable ride so they arrive at their final destination having had a positive experience. He hopes the end result is that they return for another trip, and their communication with family and friends confirms that Greyhound enables travelers to sit back and enjoy the ride.

Most memorable Greyhound experience

“When I was a dispatcher and was riding the bus from London to Toronto for shifts, the bus drivers made an impression on me. The common thread in our discussions was they all thought Greyhound was a great company to work for, and they loved the freedom of being their own boss on the open road. They shared the goal of looking after the customer. I’m proud to say that even though the company has grown and evolved, that mindset hasn’t changed.”

She brings the value of 20 years of experience in the HR discipline, and stays well-versed in current industry-specific practices at local, state and federal levels.

As the Senior Vice President of HR, Rhonda has a dual reporting relationship and manages a staff of 48 employees, and ensures the departmental strategy supports Greyhound’s business initiatives through her guidance in the areas of training and development, recruiting, labor relations, payroll, and benefits.

Rhonda’s journey to Greyhound

The ability to keep human resource practices moving forward is a skill Rhonda established previously at her post as VP of Human Resources for Overhead Door, and within prior positions in the fields of manufacturing, financial services, retail and supply chain—where she honed competencies that include talent acquisition, management, training and development, and organizational planning.

Rhonda displayed her ability to navigate challenging obstacles when she first joined Greyhound in 2007, when she managed to maneuver a bus beautifully while participating in driver training school. Today, she remains equally adept at upholding the company’s commitment to provide safe, hassle-free journeys for travelers assisted by employees who treat them with the utmost respect.

Rhonda earned a Bachelor of Arts degree in education from Ohio Wesleyan University.  She also completed additional business course work towards her MBA at Dayton University.

Most memorable Greyhound experience

“My most memorable Greyhound experience would have to be driving the bus during driver school shortly after I joined the company. I was paranoid going through the obstacle course, but thankfully I made it. I have an ongoing appreciation for the drivers who safely carry our passengers across the continent daily.”

Having been with the company for 29 years, Alfonso is a highly motivated professional with a vast knowledge of the transportation industry. During his career at Greyhound, he established new domestic service in Mexico, was instrumental in creating several bus companies that served the cross-border market (including Americanos, Crucero and Amigos), and he implemented the maintenance software Greyhound utilizes today.

Alfonso brings energy, big-picture thinking and the ability to rise above adverse or challenging circumstances to the offices of Greyhound every day. He is passionate about his work, the customers and the employees at Greyhound.

Alfonso’s journey to Greyhound

Before his current role, and throughout his 29 years with the company, Alfonso has held many positions—including food service controller, director of other subsidiaries, senior director of budget and finance, director of maintenance administration, director general SITA, Inc. (Sistema Internacional de Transporte de Autobuses—a Greyhound holding company), and president Americanos USA.

Alfonso looks forward to directing and implementing the Mexico Expansion Plan, and as a member of Greyhound’s Governance Committee, he is working on Transformation Projects that include developing new driver and consumer apps, pricing technology and improvements to the Greyhound website.

Alfonso is a Texas-licensed CPA. He earned a Bachelor of Science degree in accounting from Edinboro University, Pennsylvania.  

Most memorable Greyhound experience

“One of my most memorable experiences was 9/11. We closed the main Greyhound terminal downtown due to fear of more terrorist attacks and moved all operations to the Americano terminal on Westmoreland Street. The parking lot was full of buses and people from all walks of life looking for transportation since there were no rental cars or flights. It reminded me how important our service is to the country.” 

Having crisscrossed the globe herself, (exploring six continents and 45 states—so far), she’s gained a unique level of insight into what consumers want and enjoy while moving from one destination to the next. This knowledge, plus her previous professional responsibilities at American Airlines, assist her in her current role to help execute marketing strategies, product and loyalty initiatives, television, print and OOH advertising, and building teams plus managing transitions.

Alice recognizes the range of Greyhound customers—from serious-minded strivers to relaxed adventure seekers—and believes in the need to provide them all with friendly service, outstanding value and ample opportunities to experience memorable moments.

Alice’s journey to Greyhound

Before joining Greyhound in 2014, Alice held a number of relevant positions at American Airlines, including managing director of global marketing, advertising, and promotions; director of inflight dining and retail; director of marketing planning product strategy, and in revenue management.

Alice joined Greyhound to explore the world on wheels—instead of wings. She believes bus travel allows passengers to see and experience different parts of the country, and she wants to be a part of building the next generation of Greyhound as the company continues transforming pricing systems and reinventing the customer’s experience.

Alice studied political science and business in college, earning a bachelor’s degree from Southern Methodist University and an MBA from Cornell University, respectively.

Most memorable Greyhound experience

“My last trip on Greyhound was to Houston with our pricing team.  On the return, I sat next to Adia, a nine-year old year girl. Throughout the journey we chatted about penguins (she was reading a book for school), our love of salt and vinegar potato chips, and what animal we would want to be. The time flew by, and it was great getting to know one of our younger customers.”

Todd is passionate about putting customers at the center of Greyhound’s service, and always looks to design strategies that will improve their experience at every touch point. His focus extends to innovations in sales channels, service design and product improvements, as well as increasing the value of existing products and services and developing relevant new ones.

Since joining Greyhound in 2010, as the director of business planning and transformation, Todd has been the driving force behind Greyhound’s business transformation, first by leading the financial planning and analysis group, and now the digital and strategy groups.

Todd’s journey to Greyhound

Before joining Greyhound, Todd was the director of financial planning and analysis for Centex in Dallas, Texas. There, he facilitated company-wide short and long term business planning, merger and acquisition planning, and company-wide land ownership strategies. 

Todd’s move to Greyhound was a return to the travel industry, where he has accrued many years of experience – including roles at American Airlines where he oversaw customer services planning, route performance strategy and revenue management.

Todd holds both a bachelor's degree from the University of North Carolina at Chapel Hill and a master’s degree from the University of Texas in business administration.

Most memorable Greyhound trip

“My most memorable Greyhound trip was while I was in college. What started out as three friends planning a trip to the beach turned into a 30-person group excursion. We pretty much took over the bus as we outnumbered the regular passengers on that day. We had a great ride to and from the beach, and we even added a few more people to our group along the way.”

Dave’s passion for the iconic brand, and his goal to expand the company’s package delivery service, can best be summed up by this statement: “I want customers and businesses to realize that Greyhound provides as much care and service to the shipments riding in the bins of our coaches, as we do to the precious human cargo we have sitting on the seats inside.”

 

Dave and his team have taken the business from a complimentary service dating back to Greyhound’s early years—to its current position as a significant contributor to Greyhound’s success by creating a full-service, door-to-door business with modern shipment management technology.

 

Dave’s journey to Greyhound

Dave joined Greyhound in 1990, after holding a position with a supermarket chain in southeast Michigan. Over the course of 25+ years, Dave has held positions within the company that include commissioned agent, terminal manager, district manager, and now general manager, Greyhound Package Express. Today, the driving force behind Dave’s ambition is to support employee commitment to provide Smiling Stellar Customer Service.

 

Dave studied metallurgy at Henry Ford Technical College and earned his certification in retail management and merchandising from Cornell University.

 

Most memorable Greyhound experience

“When I became District Manager for the Southeast United States based in Atlanta, GA, my first assignment was to replace myself as Terminal Manager. After narrowing the final candidates to three, I embarked on a five-day bus trip from Atlanta to Little Rock to Dallas. I arrived at each location unannounced, over the weekend and at night. The Little Rock manager was the only one present and he was promoted. The other two individuals left Greyhound within two years.”

At Greyhound since 2002, Kimberly has implemented many notable initiatives. In 2007, she launched Helping Hound, a program that inspired the company’s 8,000+ employees to participate in charity events and fundraisers to benefit the communities Greyhound serves. Kimberly also designed and launched Greyhound Express in 2010, and spearheaded a year-long commemoration of Greyhound’s 100th anniversary in 2014, comprised of a multi-city mobile museum tour.

Kimberly exudes a passion for the iconic brand, the freedom it represents, and its significance in U.S. history. Today, she and her team look towards a future that will provide Greyhound customers a more modern, enjoyable travel experience. 

Kimberly’s journey to Greyhound

Always a fan of travel and broadening horizons, Kimberly’s professional marketing communications background includes helping launch Legend Airlines at Dallas Love Field, and working in media relations at Edelman for clients such as Texas Tourism, UPS, and La Quinta Inns & Suites. 

Kimberly studied psychology and marketing at the University of Texas at Austin and is a member of the Public Relations Society of America. In 2010, she was named one of the Top 25 Women to Watch by the Dallas Business Journal

Most memorable Greyhound experience

“Last year at our Centennial exhibit at the State Fair of Texas, I spoke with a gentleman who came by almost daily to walk through the museum bus and read the historical timeline. We talked about how he rode a Scenicruiser as a boy, and how reading our history allowed him to relive moments in his life. That experience made me proud to work for this company. It reinforced the impact we can have on people’s lives.”
As vice president of technical operations, Mike Walker oversees all equipment engineering and maintenance activities in North America for the substantial fleet of buses at Greyhound Lines in the US, Canada and Mexico.

With more than 35 years of experience in the highly skilled and technically challenging field of Fleet engineering, Mike brings a high degree of innovation and leadership to the Greyhound Technical operations function. 

Mike’s journey to Greyhound 

Before joining Greyhound, Mike held numerous technical, training and management positions with United Parcel Service. In 2010 he retired from UPS as Corporate Director of Package Fleet Engineering. Two short weeks later, Mike joined the Greyhound team as VP of Technical Operations.
Mike holds technical training degrees with GM, Ford, Mack Truck and Detroit Diesel.  Mike’s passion is people.  He believes very strongly that people are Greyhound’s most important asset. 

Most memorable Greyhound experience

“The first venture I took as a new Greyhound employee was a cross country tour in one of our marketing coaches with several members of our corporate technical operations team.  We logged more than 3500 miles that week while visiting many of our garage and service island locations.  It was an awesome opportunity to meet many members of my new Greyhound family”.

Having been in the transportation industry and at Greyhound for 25 years, Myron is well qualified to manage the company’s terminal operations, customer service, drivers and agency functions. During his tenure, his team has lead an ongoing initiative to improve customer experience by transforming and modernizing many of the company’s older, outdated facilities.

Myron’s journey to Greyhound

Myron first came to Greyhound in 1988 through the company’s management training program. Since then, he has worked in various aspects of operations, including terminal manager in Denver and Dallas, director of customer service at the company’s corporate headquarters, district manager in Atlanta and New York, as well as general manager for the eastern region of the United States.

Today, Myron continues to focus on the needs of his two greatest assets: Greyhound’s customers and his employees. He is passionate about helping customers connect with work, family and friends, and he is committed to helping his employees succeed in their lifetime goals.

Watkins earned his bachelor’s degree in business administration from Morehouse College in Atlanta, and a master’s degree in business administration from Southern Methodist University in Dallas.

Most memorable Greyhound experience

“In August 2003, the Northeast experienced a widespread power blackout, and thousands of people were trying to flee the chaos in New York City. We had a small group of employees (including myself) stay at our terminal in the Port Authority because we knew we needed to be ready to help our customers get home. Fortunately, Greyhound resumed limited service within 24 hours, and I will always admire the dedication of our employees.”