How We Operate
All tickets are valid for travel only on the date and schedule for which the ticket was purchased.
If you wish to change your travel plans, you may have a ticket re-issued for another schedule prior to the travel date
and for a $20 change fee. Any ticket re-issue for another schedule is subject to availability. Tickets not properly exchanged or
used are null and void.
Boarding generally begins 15 to 30 minutes before departure. Please arrive at the terminal at least an hour before departure to
take care of ticketing and baggage needs. When picking up passengers en route (such as at a rest stop), continuing passengers who
de-boarded at the rest stop are given priority to re-board.
Greyhound buses travel around the clock, so you can travel by day and enjoy the
scenery through wide panoramic windows. Or, select a night service, and relax in
a reclining seat with reduced interior lighting.Most buses make intermediate stops
to pick up additional passengers en route to their destinations. In addition to
stops en route, buses make rest stops every few hours, and meal stops are scheduled
as close to normal meal times as possible. If you prefer not to travel on a bus
that includes multiple stops en route, be sure to ask your ticket agent about our
express schedules, which are available on select routes.
All schedule times are based on local time zones.
For information on parking at Greyhound locations, please contact the
location nearest you.
Enjoy Your Trip
All Greyhound buses are equipped with air conditioning, an on-board restroom,
reclining seats with headrests, footrests and tinted windows. Feel free to bring reading material,
radio headsets and a small pillow for your comfort. Food and non-alcoholic beverages may be carried
on board for personal consumption.
Radios, laptops and other electronic items may be carried on board,
provided that they do not disturb fellow passengers and that headphones
are used. (External power outlets are NOT available on Greyhound buses.)
Greyhound buses are not equipped for movies on board, although some connecting
carriers may offer this service.
Customers with disabilities who have questions or who need travel assistance
should call the Greyhound Customers with Disabilities Travel Assist Line at 1-800-752-4841.
Seating aboard vehicles is without regard to race, color, creed, or national origin. For a copy of Greyhound’s Title VI Policy and Complaint Procedures, click here.
On Board Restrictions
For everyone's safety and comfort, Greyhound asks that customers please follow certain
restrictions while on board. Federal law does not permit smoking on Greyhound buses.
We have a zero tolerance for alcohol, drugs, weapons and unruly behavior.
Photography, video or audio recording of Greyhound personnel, equipment or procedures
is strictly prohibited. For your safety and the safety of those around you, passengers
should remain seated while the bus is in motion. Audio, video and camera equipment
should be stored with other carry-ons when not in use.
No dogs, cats, birds, or other animals will be transported. However, a service
dog, trained for the purpose of accompanying a disabled person, will be permitted
to travel with the disabled person at no additional charge.
Travel to Canada or Mexico
A valid U.S. passport AND photo identification are required to enter Canada or Mexico.
A valid passport or alien registration card is required for non-U.S. citizens traveling
into Canada or Mexico. Proof of citizenship, such as a birth certificate, is also
required for all children traveling. A guardian traveling with children must provide
proof of custody or notarized parental authorization for travel.
Entry into the United States from Canada or Mexico
Effective June 1, 2009
All U.S. citizens entering the United States at sea
or land ports of entry are required to have documents that comply with the Western
Hemisphere Travel Initiative (WHTI), most commonly a U.S. passport, a passport card,
a trusted traveler card such as NEXUS, SENTRI or FAST, or an enhanced driver's license.
See the complete list of WHTI-compliant documents
Customers who are 15 years of age or under will only require proof of citizenship
(birth certificate, naturalization certificate or citizenship card). Customers who
are 18 years of age or under and are traveling with a school, religious group,
sports team or other organized group, under adult supervision and with parental/guardian
consent, will require proof of citizenship (birth certificate, naturalization certificate
or citizenship card).
Passengers without proper Western Hemisphere Travel Initiative (WHTI) compliant
travel documents will not be permitted to board the bus, as you will be denied
entry into the United States. Transportation will not be provided back to the trip
Visit the U.S. Customs and Border Protection Web site
for more details on requirements for leaving or entering the U.S.
Baggage is subject to inspection when crossing either border.
You will be asked to declare any items subject to duty upon crossing the border.
Greyhound is not responsible for any baggage crossing the border into Canada or
Mexico. Passengers must claim all baggage at the border crossing point before proceeding.
No baggage is allowed across the border unless claimed by a passenger.
Passengers denied entry into Canada or Mexico must purchase another ticket to return
to their origin location.