Terms & Conditions

Terms & Conditions

Thanks for visiting Greyhound Lines' web sites, www.greyhound.com, www.greyhound.ca, www.greyhound.com.mx, www.shipgreyhound.com, www.shipgreyhound.ca www.boltbus.com, www.luckystreakbus.com, www.neonbus.com, www.grayline.ca, www.greyhoundconnect.com, www.mygreyhoundexpress.com, www.mygreyhoundexpress.ca, www.larsonexpress.com, www.bontime.com, www.greyhoundcharters.com, www.greyhoundquicklink.ca and www.valleytransitcompany.com (collectively, the "sites"). Greyhound believes that you will find these sites informative and easy to navigate, and we hope that you will visit regularly.

Your use of these sites and the information, content, and services available through the site are subject to the following Terms & Conditions ("Terms"), which may be updated by us from time to time without notice to you. You can review the most current version of the Terms & Conditions at any time. If you do not agree to any of these Terms, please do not use our sites. Your use of these sites indicates your consent to the Terms.

Transportation of passengers and baggage by Greyhound and its affiliates is subject to all terms and conditions contained in Greyhound’s Terms and Conditions of Purchase & Carriage, in addition to any terms and conditions specified on any site(s), printed material on or in conjunction with a ticket, e-ticket, or in any published schedule or tariff, including the Passenger Fare Sales Manual and the Passenger Express Sales Manual. By purchasing a ticket and accepting transportation, the passenger agrees to be bound by such all such Terms & Conditions.

Ownership of Company Information

Information concerning Greyhound and its services, including schedules, routes, fares, text, graphics, button icons, audio and video clips, digital downloads, data compilations (including Customer and Greyhound Rewards information), logos and information regarding the status of Greyhound schedules, etc. is referred to as "Company Information." Greyhound owns all copyrights, trademarks, service marks, and trade names related to our Company Information. All Company Information is proprietary to Greyhound.

Use Agreement

Greyhound offers the services available on our sites conditioned upon your acceptance of all the limitations of use and prohibited activities set forth below (collectively, the "Use Agreement"). By using the Greyhound sites in any manner, you accept and agree to be bound by this Use Agreement. Your continued use of Greyhound’s web sites is your acceptance of the changed or modified Use Agreement.

Limitations of Use

Greyhound’s sites and any Company information provided thereon is available to you only for non-commercial uses to determine the availability of goods and services offered on our sites and to transact business with Greyhound and/or our marketing partners. Unless you are an authorized Greyhound travel agent, you may not use the information provided on this site for any commercial use of other purpose. The unauthorized resale of Greyhound tickets is strictly prohibited and will be prosecuted.

You may not use Greyhound's sites to make any speculative, fraudulent or false reservation. If you have made multiple duplicate reservations to one or more destinations on or about the same date for the same traveler(s), Greyhound reserves the right to cancel all such reservations without notice.

You may not use Greyhound's sites for or in connection with offering any third party product or service not authorized or approved by Greyhound.

Greyhound and its service providers are not liable for information that is inaccurate due to technical defects in software used on our web sites, whether induced by their respective systems or by software provided by third parties.

If Greyhound notifies you that the manner in which you are using one of the Greyhound sites is prohibited or unauthorized, you may no longer use the sites for that particular purpose and must immediately cease and desist from such use.

Prohibited Activities

You may not copy, display, distribute, download, license, modify, publish, re-post, reproduce, reuse, sell, transmit, use to create a derivative work, or otherwise use the content of this site for public or commercial purposes without our express written permission. Nothing on this site shall be construed to confer any grant or license of any intellectual property rights, whether by estoppel, by implication, or otherwise.

You may not modify, re-render, frame, mirror, truncate, add to, inject, filter or change the order of the information contained on any page of the Greyhound sites, including, without limitation, by any way of reproducing Greyhound web pages or Company Information on any other web site without our express written permission.

You may not copy, derive, edit, translate, decompile, reverse engineer, modify, use, or reproduce any code or source relating to our sites, including without limitation, any service or product Greyhound offers.

You may not cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners advertisement, or anything else which minimizes, covers, or otherwise inhibits the full display of the Greyhound sites.

You may not use any deep-link, page-scrape, robot, crawl, index, spider, click spam, macro programs, Internet agent, or other automatic device, program, algorithm or methodology which does the same things, to use, access, copy, acquire information, generate impressions or clicks, input information, store information, search, generate searches, or monitor any portion of the Greyhound sites or Company information.

You may not use the Greyhound sites in any way which depletes web infrastructural resources, slows the transferring or loading of any web page, or interferes with the normal operation of our site.

You may not upload or transmit to the Greyhound sites any device, software, program, or file that may damage the operation of any computer or the Greyhound sites, including without limitation, viruses or corrupt files.

You may not disguise the origin of information transmitted to, from, or through the Greyhound sites. You may not circumvent any measures implemented by Greyhound aimed at preventing violations of the Use Agreement. You may not violate the restrictions in any robot exclusion header.

When you use the Greyhound sites or Company Information for an authorized purpose, you must include all proprietary notices without changing, hiding or deleting them.

You may not engage in any conduct that is, or that Greyhound deems to be, in violation of this Use Agreement.

Greyhound Travel Guide

Reviews, Comments, and Other Submissions

We appreciate hearing from you and encourage our Customers to submit relevant information based on their travel experiences to the company’s blog, The Hound. The Hound allows you to do things such as post comments, submit travel journal entries, participate in forums, review, and rate travel-related products and services, post photos and videos from recent trips, and invite friends to view the site.

Please be aware that by submitting content to this web site by e-mail, posting information to the web site or otherwise, including, but not limited to any reviews, ratings, photos, video, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, "Submissions"), you grant Greyhound and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sublicensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the screen name that you submit in connection with such Submission. You acknowledge that Greyhound may choose to provide attribution of your comments or reviews (for example, listing your name and/or screen name and hometown on a review that you submit) at our discretion, and that such Submissions may be shared with our supplier partners.

You further grant Greyhound the right to pursue at law any person or entity that violates your or Greyhound's rights in the Submissions by a breach of this agreement. You acknowledge and agree that Submissions are not confidential.

We have no obligation to post your comments or any other content you submit to us and we reserve the right in our absolute discretion to determine which comments are published on The Hound blog site. Please see our Posting Guidelines for additional information.

You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews, photos, and comments posted to this web site). We take no responsibility and assume no liability for any Submissions posted or submitted by our customers.

Prohibited Acts

With respect to Submissions, you agree you will not: (i) post Submissions that are copyrighted, protected by trade secret or otherwise subject to any third party Intellectual Property Rights or propriety rights, including any privacy and publicity rights, unless you are the owner of such rights or have permission from the rightful owner of such rights to post such Submissions and to grant Greyhound all of the license rights and other rights granted herein; (ii) upload, post, e-mail or otherwise transmit any Submissions or other content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, discriminatory, or racially, ethnically or otherwise objectionable; (iii) use the sites to harm minors in any way; (iv) impersonate any person or entity, including but not limited to, a representative of Greyhound, or falsely state or otherwise misrepresent your affiliation with a person or entity; (v) forge headers or otherwise manipulate identifiers in order to disguise the origin of any Submissions or other content transmitted to or through the site; (vi) upload, post, e-mail or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail", "spam", "chain letters", "pyramid schemes" or any other form of solicitation; (vii) upload, post, e-mail or otherwise transmit any Submissions or other content that contains computer viruses or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; (viii) intentionally or unintentionally violate any applicable local, state, national or international law and any regulations having the force of law; or (ix) collect or store personal data about other users.

You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this web site. You acknowledge that Greyhound may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you.

Intellectual Property Rights

Greyhound respects the intellectual property of others, and we ask our users to do the same. It is our policy, in appropriate circumstances and at our discretion, to disable and/or terminate the accounts of users of the Greyhound sites who may infringe or repeatedly infringe the copyrights or other intellectual property rights of Greyhound and/or others.

Greyhound's policies with respect to claims by third parties that the content of the sites, including the content of any Submissions, infringes the copyrights owned by said third parties can be found in our Copyright Notice.

Your Privacy

Your privacy is important to us. Our Privacy Policy is incorporated in this Agreement and subject to these Terms and Conditions.

Consistent with the Greyhound Privacy Policy, we ask you to provide us with information when you use certain personalized services. You agree that when you provide such information, the information will be accurate. Under no circumstances will you provide false or misleading information. We agree to use this information in a manner consistent with our Privacy Policy.

IN NO EVENT SHALL GREYHOUND, ITS AFFILIATED COMPANIES, OR THEIR SERVICE PROVIDERS BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL, OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A THIRD PARTY'S UNAUTHORIZED ACCESS TO YOUR INFORMATION, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT, OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER GREYHOUND WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE.

Some jurisdictions do not allow the exclusion of consequential or incidental damages, so portions of the above exclusions may not apply to you.

Security

Greyhound uses Trustwave as a compliance partner and uses industry standard tools to encrypt information and keep data private and confidential as it is transferred between your machine and Greyhound. This technology makes it safe to transmit your credit card number over the Internet.

Contacting Greyhound

We love to hear from our Customers and encourage you to send us your comments and questions by phone, e-mail, or U.S. mail. For information on how to contact Greyhound, visit our Contact Us page.

Links to Other Sites

The Greyhound sites may have links to other web sites which are not operated, controlled or maintained by Greyhound. Greyhound is not responsible for the content of such web sites and cannot guarantee that such web sites will not change without knowledge. The inclusion of such links on Greyhound sites does not imply Greyhound’s endorsement or approval of the linked sites or their content. If you navigate away from our web pages by clicking on an unaffiliated web site link, you do so at your own risk and you should be aware that our Terms and Conditions no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from our sites or relating to any applications you use or install from another site.

Liability Disclaimer

THE GREYHOUND SITES, INCLUDING THE CONTENT AND COMPANY INFORMATION FOUND THEREON, ARE PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY CONCERNING THE INFORMATION, SERVICES, OR PRODUCTS OFFERED OR PROVIDED THROUGH OR IN CONNECTION WITH GREYHOUND'S SITES AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL GREYHOUND, ITS SERVICE PROVIDERS OR ITS PARTNERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF GREYHOUND'S SITES OR WITH THE DELAY OR INABILITY TO USE GREYHOUND'S SITES, FOR ANY INFORMATION (INCLUDING COMPANY INFORMATION), SOFTWARE PRODUCTS, AND SERVICES OBTAINED THROUGH GREYHOUND'S SITES, OR OTHERWISE ARISING OUT OF THE USE OF THE GREYHOUND SITES, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF GREYHOUND, ITS SERVICE PROVIDERS OR ITS PARTNERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

Our Legal Rights

Forum Selection

These Terms and the relationship between you and Greyhound shall be governed by the laws of the State of Texas without regard to any conflict of law provisions. You agree to the personal and exclusive jurisdiction of the courts located within Dallas, Texas. You hereby consent to the exclusive jurisdiction and venue of the State and Federal courts in Dallas, Texas in all disputes arising out of or relating to these Terms, our sites and site information.

Class Actions

To the fullest extent permitted by applicable law, no arbitration or claim under these Terms and Conditions shall be joined to any other arbitration or claim, including any arbitration or claim involving any current or former user of our services, and no class arbitration proceedings shall be permitted.

Limited Time to Bring Your Claim

You agree that any cause of action arising out of or related to the sites or any site information must be commenced within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

Additional Information

We want to thank you for visiting the Greyhound sites for your travel and information needs. For additional information and to learn more about Greyhound, please visit our Tickets & Travel section on Greyhound.com.