Greyhound Connect

FAQ


Unclear about anything? Following are frequently asked questions about our Greyhound Connect service.





Q: How do I purchase a ticket?
A: Please see the Tickets and Travel Info section of our website for information on ticket purchasing.

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Q: What type of tickets does Greyhound Connect offer?
A: Please see the Tickets and Travel Info section of our website for information on our ticket types.

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Q: Do I need a reservation?
A: No reservations are necessary when you travel with Greyhound Connect. If you know the departure schedule, simply arrive at the terminal at least an hour before departure to purchase your ticket. Boarding generally begins 15 to 30 minutes before departure. Seating is on a first-come, first-served basis. Advance purchase tickets do not guarantee a seat.

When Greyhound fills a regularly scheduled bus with passengers during times of peak demand, Greyhound plans for additional buses to accommodate passengers beyond the seating capacity of a single bus for any given schedule. However, our ability to add extra sections depends on the availability of buses, drivers and the number of passengers.

When picking up passengers en route (such as at a rest stop), continuing passengers who de-boarded at the rest stop are given priority to re-board.

Greyhound buses travel around the clock, so you can travel by day and enjoy the scenery through wide panoramic windows. Or, select a night service, and relax in a reclining seat with reduced interior lighting. Most buses make intermediate stops to pick up additional passengers en route to their destinations. In addition to stops en route, buses make rest stops every few hours, and meal stops are scheduled as close to normal meal times as possible. If you prefer not to travel on a bus that includes multiple stops en route, be sure to ask your ticket agent about our express schedules, which are available on select routes.

For information on parking at Greyhound locations, please contact the location nearest you.

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Q: Does Greyhound Connect have any restrictions?
A: Please see our Traveling by Bus information in the Tickets and Travel section of our website for travel restrictions.

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Q: Can children travel unaccompanied by an adult?
A: Please see our Children Traveling information in the Tickets and Travel section of our website for information on Unaccompanied Children.

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Q: Can I bring my child safety seat?
A: Please see our Children Traveling information in the Tickets and Travel section of our website for information on Child Safety Seats.

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Q: How do customers with disabilities travel on Greyhound Connect?
A: Please see our Customers with Disabilities information in the Tickets and Travel section of our website for information on traveling with a disability; a Wheeled Mobility device; Service Animals; and information on Oxygen, Respirators, and Medication.

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Q: What type of baggage am I allowed to bring?
A: Please see our Baggage Information in the Tickets and Travel section of our website for information on baggage rules.

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Q: What happens if I've lost my luggage?
A: Please see our Baggage Information in the Tickets and Travel section of our website for information on lost luggage.

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Q: Are Greyhound tickets refundable?
A: Please see our Refunds & Exchanges information in the Tickets and Travel section of our website for information on refunds and exchanges such as partially used or unused tickets, missed connections and lost tickets.

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Q: What type of bus will I ride?
A: In many cases Greyhound uses buses from its existing fleet to provide service for locations served by Greyhound Connect service. In some cases smaller, mid-sized buses are used to provide this service. These buses are not lavatory-equipped, but drivers will stop on request to make rest stops as needed.

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Q: What if I have additional questions?
A: If you have any additional questions, comments or other general customer service inquiries, please email us at webmaster@greyhound.com. For other, immediate questions call us at 1.800.231.2222.

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