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Fare and schedule information
1-800-231-2222
ifsr@greyhound.com
Assistance for customers with disabilities
1-800-752-4841
TDD/TTY
1-800-345-3109
5:00 a.m. - 2:00 a.m. Central time zone
Español
1-800-531-5332
5:00 a.m. - 2:00 a.m. Central time zone
International callers without toll-free access
214-849-8100
5:00 a.m. - 1:00 a.m. Central time zone
Corporate office
214-849-8000
Greyhound Lines, Inc.
P.O. Box 660362
Dallas, TX 75266-0362
Web site support
webmaster@greyhound.com
1-800-268-9000
Customer Assistance
214-849-8966
7:00 a.m. - 7:00 p.m., Central time zone, Monday through Friday
Greyhound Lines, Inc.
P.O. Box 660362
Dallas, TX 75266-0362
If you have a specific customer service issue other than baggage or refunds, use our online form to send an e-mail to our Customer Assistance Group.
Driver Careers
Driver Hiring Line: 1-800-669-9612
7:00 a.m. - 8:00 p.m., Central time zone
Sunday through Wednesday
More Information |
Baggage Claims & Service
214-849-6246
8:00 a.m. - 5:00 p.m., Central time zone, Monday through Friday
Greyhound Lines, Inc.
P.O. Box 660691, MS 470
Dallas, TX 75266-0691
For problems with baggage handling, use our online form to send an e-mail to Baggage Services. For lost baggage, use our online form to send an e-mail to our Baggage Locator Service.
Refunds
For general questions with refunds, please use our online form to send an e-mail to our Refunds Desk. To apply for a refund, you must submit a request (with the original ticket) in writing to the following address:
Greyhound Lines, Inc.
P.O. Box 660362
Dallas, TX 75266-0362
Walk-up refundable tickets must be presented for refund within one (1) year from the date ticket expires for transportation. Tickets submitted for refund after this time period will have no refund value. In those instances in which the expiration for transportation date of a ticket is unknown, one-way tickets will be assumed to be valid for transportation for three (3) months from the date of issue, and round trip tickets will be assumed to be valid for transportation for one (1) year from the date of issue.
Charter Sales & Service
1-800-454-2487
8:00 a.m. - 5:00 p.m., Central time zone, Monday through Friday
charters@greyhound.com
Commercial Services & Corporate Travel
1-800-440-7712
6:00 a.m. - 9:00 p.m., Central time zone, Monday through Friday
7:00 a.m. - 9:00 p.m., Central time zone, Saturday and Sunday
commercialsales@greyhound.com
Greyhound PackageXpress
1-800-739-5020
7:00 a.m. - 7:00 p.m., Central time zone, Monday through Friday
For rate quotes and customer service-related matters, use our online form to send an e-mail to the GPX Assistance Desk. 
Unsafe Driving
To report unsafe driving by a Greyhound bus, contact the National Clearinghouse for Bus Safety at 1-800-SAFE-BUS. |