FAQ
Unclear about anything? Here are some commonly asked questions about Greyhound
Express, along with the answers.
Q: How do I buy a ticket?
A: There are three simple and convenient ways to purchase your Greyhound Express tickets
in advance—online, over the phone and at a terminal. Advance purchase of tickets not
only guarantees you the lowest possible price, but a confirmed reservation as well. While
we recommend that you buy in advance, we also sell higher-priced walk-up fares on a
space-available basis.
- Buy tickets online: You can purchase tickets online at
www.greyhound.com/express until two hours before departure (for example, we
stop selling tickets for the 3 p.m. schedule at 1 p.m.). After you purchase your
ticket you will receive an email confirmation that also serves as your boarding
pass. We don't oversell our schedules, so this boarding pass will guarantee you
a seat on your ticketed schedule.
- Buy tickets over the phone: A simple call to 800.231.2222 also allows you to speak
directly with an operator and book advance-purchase fares. After you purchase your
ticket, you will receive a confirmation number that will serve as your boarding pass.
Like online purchases, a confirmation number guarantees you a seat on your ticketed
schedule.
- Buy in a Greyhound terminal. We offer walk-up fares and tickets for Will Call pickup
in any Greyhound terminal. We will board and seat the reserved customers first prior
to boarding walk-up customers. Walk-up fares will be sold on first-come, first-served
basis only if seats are available. The price of our walk-up fares will be available
on our website. We will accept cash, Visa, MasterCard, Discover, American Express and
Diners Club credit cards issued in the U.S. We can also accept debit cards but cannot
accept money orders or traveler's checks as a form of payment.
*Tickets can not be purchased at Greyhound Express curbside locations at this time.
Please use any one of the above options to make your ticket purchase.
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Q: Can I change my ticket?
A: Tickets are non-refundable and only good for travel on the schedule and date that
you have purchased. Tickets can be rebooked up to 24 hours before the original
planned departure. If ticket is not rebooked 24 hours prior to the original planned departure, the ticket cannot be rebooked or exchanged. Additional fees will apply.
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Q: What happens if I miss my schedule?
A: Tickets are non-refundable and only good for travel on the schedule and date that
you have purchased. Tickets will not be rebooked if 24 hour period from original
planned departure has not been met.
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Q: What happens when my schedule is canceled?
A: We'll make every effort to operate our published schedules. Events will happen
both within our control and beyond our control that may cause us to cancel schedules.
If the cancellation was our fault, we reserve the right (at our discretion) to give
you a free trip and beg for your forgiveness.
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Q: How do you set your fares?
A: Our goal is to offer our customers the least expensive ticket possible and still
make an operating profit. Our fares start at $1, with a minimum of one, $1 fare
available on every schedule we operate every day. The fares we charge will vary by
day of week, overall passenger demand and how many days until the travel will take
place. Typically someone who purchases a week or two out will receive the cheapest
fares so it will save you money to plan ahead. Even our higher walk-up fares will be
reasonable and will allow for inexpensive spur-of-the-moment travel.
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Q: What are your children fares?
A: One infant under the age of two is allowed free of charge per full-fare passenger.
For example, two full-fare adults would be allowed to transport two one-year-olds
free of charge.
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Q: Can children travel unaccompanied by an adult?
A: No children under the age of 15 are allowed to travel unaccompanied and therefore
we assume no responsibility or liability for unaccompanied children.
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Q: How does your boarding process work?
A: Please arrive at the pick-up point a minimum of 15 minutes before departure.
If you have purchased your ticket online, please bring your photo I.D., and
your Print at Home ticket or Will Call confirmation number. If you purchased a
Will Call ticket, you will need to pick up your ticket at the ticket counter.
You'll need to show your ticket to your driver as this will act as your
boarding pass. In the top left-hand corner of your ticket is a large number.
This number designates the order you will board the bus. We board by groups of
10, with those who have a reserved seat boarding first, followed by standby
customers who purchased a walk-up fare. Feel free to sit in any open seat.
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Q: What is required for me to bring?
A: For print-at-home tickets, you must bring a valid photo ID and your printed
ticket for each passenger to verify your reservation. For Will Call tickets, all
you need to bring is a valid photo ID.
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Q: What happens if I arrive late...very close to departure time?
A: Five minutes before departure, we reserve the right to release any reservations
as "no-shows." Walk-up passengers will be loaded at this time. You could
lose your seat to a walk-up passenger. We encourage you to arrive at the pick-up
point a minimum of 15 minutes before departure.
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Q: What are the rules on baggage?
A: You are allowed one piece of baggage under the coach and two small bags to carry on
(purse or backpack). The carry-on bags should be small enough to fit in the overhead
bin. You are responsible for placing your bags in the baggage bin under the bus and
retrieving your bags at the destination. If you need assistance with your baggage, ask
and the driver will be glad to assist you. We recommend that you properly tag all bags
and place your name, address and phone number on the inside.
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Q: Can I take a bicycle or golf bag?
A: Bicycles and golf bags are considered oversized items. They are allowed as long
as space is available in the baggage area. The oversized item will count as your
one bag allowed under the coach. You'll be responsible for placing the item in the
baggage bin. An additional baggage fee may be applied for oversized or overweight
bags. Greyhound is not responsible for damage to oversized items or items that are
not placed in normal luggage or a carrying case.
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Q: What can't I take in my luggage?
A: We don't allow the transport of any type of weapon. We also do not allow the
transport of any material that would be deemed hazardous material by the DOT (acids,
ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains,
explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous
materials [poisons, radioactive materials, etc.]).
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Q: What about your drivers?
A: We employ professional, highly trained drivers. We expect our drivers to carry
themselves as professionals at all times and also be quick with a smile or a
helping hand.
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Q: What about your bus fleet?
A: The majority of our bus fleet are new motor coaches. They are designed with numerous
features for both the comfort and safety of its occupants. All of our buses go to a
garage every night and receive a full and rigorous periodic maintenance program. We take
safety very seriously.
The new Greyhound has been redesigned to ensure the safest ride for our passengers, from
large adults to small infants. We've voluntarily equipped each seat with a comfortable
three-point safety harness with shoulder-height adjusters. Plus, our new LATCH system can
fasten your child's car seat as easily and securely to your seat as you can in your own
car.
Greyhound Express is a greener means of transportation. Each bus is powered by an
environmentally friendly, fuel-efficient engine that takes close to 40 cars off the road a
day. Amazingly, one of our buses generates nearly three times less carbon dioxide per
passenger, per mile, than a hybrid vehicle. Not only does the new Greyhound get you there,
but we're doing our best to make sure "there" stays just the way it is.
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Q: What makes your bus different?
A: We've done some things to make the trip more enjoyable.
- Wi-Fi: Our buses are equipped with Wi-Fi hot spots. This technology is new, and
there are spots on the trip where the service may be unavailable. We also do not
advise downloading large files, as the speed will be relatively slow. The Wi-Fi
service is free of charge...enjoy.
- Extra Legroom: We've taken the standard coach configuration and removed seats. This
adds about three extra inches of legroom per seat.
- Power Outlets: Located throughout the coach are standard 110-volt plug-ins. To make
the trip more enjoyable, plug in your laptops, iPods and portable DVD players, and
enjoy.
- Standard Amenities: A restroom with a flushable toilet, air conditioning, panoramic
views and the normal coach accoutrements, making riding Greyhound Express easy on
your wallet and your eyes.
* Wi-Fi and power outlet disclaimer: Greyhound Express makes every effort to provide
these services free of charge to every passenger. However, if, for any reason, the
service is unavailable, we are unable to supply a refund.
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Q: What is the trip like?
A: Greyhound Express provides non-stop or one-stop service from origin to destination.
On shorter trips (less than three hours) the service will be non-stop. On a longer
trip (over three hours) we will typically make a quick comfort stop. This stop will be
at a location with vending machines and public bathrooms. The stop is quick—about
15 minutes—long enough to use the restroom or grab a quick snack. This gives our
driver and passengers a chance to get some fresh air and stretch their legs.
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Q: Are there any rules?
A: We ask that you be respectful of your fellow passengers. Use headphones if you
listen to music or watch a movie. We don't allow disruptive behavior such as loud
conversations, music or fighting. The driver will warn the offending parties once,
and if needed, the driver will escalate to the proper authorities. We have a zero
tolerance policy for alcohol, drugs, weapons and unruly behavior.
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Q: Do you have a loyalty program?
A: Yes. For more information on Road Rewards, click here.
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Q: How do I enroll in the loyalty program?
A: Enrollment is easy. Just click on the Road Rewards link on the homepage and you'll
be guided through the process. It only takes a few moments.
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Q: I have a disability and want to travel, what do I do?
A:Greyhound provides detailed information for customers with disabilities. Although not required, we
recommend that all passengers who require accommodations contact the Greyhound Customers with
Disabilities Travel Assistance Line at 1-800-752-4841 as far in advance as possible, especially if you will
be traveling in a wheeled mobility device. Advanced notice to Greyhound will allow us to serve you
better.
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Q: Is your fleet wheelchair lift equipped?
A: Yes, the Greyhound Express fleet is 100 percent wheelchair equipped.
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Q: Can I bring my pet on board?
A: No dogs, cats, birds or other animals will be transported. However, a properly
documented service animal, trained for the purpose of accompanying a disabled person,
will be permitted to travel with the disabled person at no additional charge.
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Q: Can I bring food on the coach?
A: Food and non-alcoholic beverages may be carried on board for personal consumption.
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Q: Can I bring a child safety seat on board?
A: Yes. However, we ask that you purchase a ticket and reserve a seat. You should
ensure that your child seat has been approved for use in a motor vehicle, and is
used in accordance with the manufacturer's instructions. It is your responsibility
to secure the child seat to the bus seat with strapping or webbing that is approved
by the child seat manufacturer. You are responsible for properly securing the seat.
Greyhound Express seats offer three-point safety harnesses with shoulder-height
adjusters. Plus, our new LATCH system allows you to fasten your child's car seat as
easily and securely to the seat as you can in a car.
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Q: What if I have additional questions?
A: If you have any additional questions, comments or other general customer service
inquiries, please email us at webmaster@greyhound.com.
For other, immediate questions call us at 1.800.231.2222.
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