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e-Tickets is a new way to purchase bus tickets which allows customers to print tickets in advance of travel and proceed straight to the gate for boarding. Each passenger must present a ticket and a current valid photo ID at boarding. The passenger's ID must match the name on the ticket. Q. What if I did not receive my tickets via email?
A. First, check your email spam filter or "trash" to confirm that the email was not
directed there in error. If you have received the first e-mail but not the second,
the PDF attachment may have been redirected as spam by your e-mail application.
If you have multiple e-mail addresses, be sure to check the address you used when
ordering the ticket.
If you do not receive the second e-mail, a copy of the ticket will also be available approximately 15 minutes after the time of purchase at http://www.greyhound.com/eticket/PrintETicket.aspx. Tickets may be printed online through the date of departure only. If you still have not received the email within two hours of placing your order, please contact our Customer Assistance Center. An agent may be reached via email at custserv@greyhound.com or by phone at (214) 849-8966 between the hours of 7 a.m. and 7 p.m. CT Monday - Friday. Note: This service is not available outside weekday business hours. When calling, inform the agent of the following:
Please note that for security reasons, other information may be required before travel details are released. If you are unable to contact the Customer Assistance Center or are within one hour of scheduled departure, it is recommended that you purchase a new ticket at the counter and submit the email ticket for reissue through the Customer Assistance Center at a later date. Q. How will tickets be delivered?
A. Upon purchase you will receive an email confirming the sale and a second email
with the tickets as an Adobe PDF attachment. A valid email address is required to
use this service.
Q. Will this ticket be accepted on any Greyhound bus?
A. Yes. The ticket allows you to board any Greyhound schedule
for the route that you purchased.
Q. I left my ID at home. Will I still be able to board the bus with this ticket?
A. No. The ticket will not be accepted without valid ID. If multiple passengers are
traveling, each adult must have valid ID.
Q. I have excess baggage. Will I still be able to board the bus with this ticket?
A. Any baggage beyond two carry-ons must be checked at the counter before proceeding
to the gate.
Q. I would like to purchase an e-Ticket for my son or daughter but cannot do so. Why is this?
A. e-Tickets are available only for purchasers where the credit card holder is
traveling. To purchase tickets for someone else, use the Gift Ticket Order process
for Will Call or Tickets By Mail ticketing.
Q. What type of printer is required?
A. Minimum requirements are an inkjet or laser printer capable of printing an
8.5 x 11 page ("letter size") document. A "dot matrix" printer is
not acceptable to print the tickets. You will also need Adobe Acrobat Reader,
available free at http://www.adobe.com.
Q. What if I cannot print my tickets?
A. Check to make sure you have Adobe Acrobat Reader (5.0 or above) and that your
printer is functioning correctly. Greyhound does not provide printers at the terminal,
so make sure you print the tickets before arriving at the gate.
If you cannot find a way to print your ticket before going to the terminal, you will
need to buy another ticket at the counter (or order a ticket online to pick
up at the counter or kiosk) and apply for a refund on the first ticket.
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