Contact Us

Payment and Ticket options

Read about our different ways to book and different ticket options.

Ready to book?

Book now at greyhound.com or download our Android or iOS app.

Call us toll-free to book your ticket over the phone ($20 fee applies)

Open 7 days a week 24 hours a day

1-800-231-2222.

Español within the United States
1-800-531-5332

Call from outside the United States  
214-849-8100

How to exchange tickets

To make changes to your trip, visit Manage My Booking. You can instantly cancel/refund your ticket and use the remaining value towards your new ticket. See our cancellation policy.

Got a really big group? You can charter a whole bus

If there are lots of you traveling together, you can get door-to-door service when you charter a Greyhound bus.

Need to get in touch?

Get in touch by phone or email so we can book your tickets (and you may even be eligible for a group discount).

Call us:
1-844-GRP-TRIP
(1-844-477-8747)

Open 5 days a week.
8 a.m. - 4 p.m. Central Time, Monday - Friday
Closed Sat, Sun and major holidays

> Email Us

Baggage

If you’ve lost something, we’ll do what we can to reunite you with your lost items. However, Greyhound expressly disclaims liability for any lost or damaged baggage.  

Find out more about the baggage process and what to expect in terms of resolution:

You can cancel your ticket up to 15 minutes prior to departure and instantly get a refund in the form of a voucher which you can use on a future trip. Check our our cancellation policy here.

If you’ve experienced a departure delay of more than 120 minutes, you can request a refund. Contact us with the details of your trip and we’ll review your request.

Give us feedback

Write to us:

Greyhound Lines, Inc
P.O. Box 660691, MS 470
Dallas, TX 75266-0691

Tell us if your driver isn't driving safely

Please call us if you feel your driver isn't or wasn't driving safely. Have your bus route information and reservation number handy (it will help us track the specific bus and driver). Safety is really important to us, so thanks in advance for letting us know.

Call us:
1800SAFEBUS
(1-800-723-3287)

Open 7 days a week 24 hours a day

Need some assistance?

You'll find info for your journey and answers to most common questions right here on our website. Have a look at our dedicated page:

Bringing a wheelchair

We have a lot of info right here on the website about traveling with a wheelchair or mobility scooter. Have a look before you call.

Need to call by text phone?

For TTY or TDD call: 1-800-345-3109
Open 7 days a week 24 hours a day

Greyhound News

Head over to our dedicated media site for the latest Greyhound news including press releases, media assets, and our company facts & figures.

Got a Media Inquiry?

Running a news story on Greyhound or want to use a Greyhound bus in a film or television production? Check out our dedicated media page to inquire. 

Travel for business by Greyhound

Are you a business interested in setting up a travel account with Greyhound? Our commercial team can help you arrange everything.

U.S. Office

Greyhound Lines, Inc
P.O. Box 660362
Dallas, TX 75266

Mexico Office

Greyhound Mexico
Carretera a Colombia #171
Col. Ex-Hacienda El Canada, General Escobedo N.L.